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Technology partner selection critical to success in the cloud

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

To nudge contact centre managers in the right direction, Pyrios and partner Genesys have published an eBook titled: Ten considerations for moving your contact centre to the cloud.

Covering everything from cultural fit, customer references and customisation, to business continuity, innovation and future-proofing investment, the eBook is designed to help contact centre managers sort imposters from seasoned experts when evaluating partners.

Pyrios head of product and marketing Simon Nicholson said contact centre managers had to understand how their businesses expected to interact with customers in an uncertain future before evaluating solutions in the cloud.

“Buyers face a lot of uncertainty when journeying to the cloud,” he said. “The right partner will de-risk the journey, because they’ll ask the tough questions to steer the process of technology evaluation and selection in the right direction.”

The eBook is the second in a series of three that explore the challenges of contact centre modernisation, covering key considerations, deployment choices, and distinctions between cloud 1.0 and 2.0 contact centre technology.

Download the eBook: Ten considerations for moving your contact centre to the cloud, to help choose the right partner to ensure your customer journey success.

Take the time and effort up front to consider these ten evaluation criteria. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realise your business goals in the long run.

About Pyrios

Pyrios is a communications technology specialist. We deliver a range of smart communications technology, consulting, integration and managed services to help our clients deliver brilliant customer engagement, every time. Businesses call on us when they need to reduce communications costs, improve contact centre performance, open new marketing channels, win new customers, and gear up communications for rapid expansion. Or simply deliver better business outcomes through effective customer engagement. We provide services across Australia and New Zealand with offices in Auckland, Wellington, Melbourne, Sydney, Canberra and Perth.  Learn more at www.pyrios.com.  For useful news and updates follow Pyrios on Twitter (@PyriosSocial) and LinkedIn.  Or email info@pyrios.com to receive Pyrios’ e-news.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the centre of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact centre interactions per year in the cloud and on premises. For more information www.genesys.com/anz.


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