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Friday, 29 March 2019 05:39

Two-thirds of firms suffer certificate-related outages: study

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Two-thirds of firms suffer certificate-related outages: study Image by Werner Moser from Pixabay

Machine identity protection provider Venafi has found that certificate-related outages of critical business infrastructure were experienced during the last 12 months by nearly two-third of 550 companies it studied in five countries.

About 550 chief information officers from the US, the UK, France, Germany and Australia participated in the study.

The study also found that when the last 24 months were considered, the percentage of companies that suffered this kind of outage rose to 74%.

The study also found:

  • Eighty-five percent of the participants believed increasing complexity and inter-dependence of IT systems would make outages even more painful in future;
  • Nearly 80% forecast that certificate use in their organisations would grow by 25%t or more in the next five years, with over half anticipating a minimum growth rate of more than 50%.
  • While 50% of CIOs were concerned that certificate outages would affect customer experience, 45% were more worried about the time and resources taken to resolve such issues.

“Recently, a machine identity-related outage impacted 32 million cellular customers in the UK, and estimates suggest this could have cost the company over US$100 million,” said Kevin Bocek, vice-president, security strategy and threat intelligence at Venafi.

“Ultimately, companies must get control of all of their certificates; otherwise, it’s simply a matter of time until one expires and causes a debilitating outage. CIOs need greater visibility, intelligence and automation of the entire life cycle of all certificates to do this.

“Since certificates control authentication and communication between machines, it is important not to let them expire unexpectedly.

"And because the symptoms of a machine identity-related outage mimic many other hardware and software failures, diagnosing them is notoriously time-consuming and difficult.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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