About 550 chief information officers from the US, the UK, France, Germany and Australia participated in the study.
The study also found that when the last 24 months were considered, the percentage of companies that suffered this kind of outage rose to 74%.
The study also found:
- Eighty-five percent of the participants believed increasing complexity and inter-dependence of IT systems would make outages even more painful in future;
- Nearly 80% forecast that certificate use in their organisations would grow by 25%t or more in the next five years, with over half anticipating a minimum growth rate of more than 50%.
- While 50% of CIOs were concerned that certificate outages would affect customer experience, 45% were more worried about the time and resources taken to resolve such issues.
“Ultimately, companies must get control of all of their certificates; otherwise, it’s simply a matter of time until one expires and causes a debilitating outage. CIOs need greater visibility, intelligence and automation of the entire life cycle of all certificates to do this.
“Since certificates control authentication and communication between machines, it is important not to let them expire unexpectedly.
"And because the symptoms of a machine identity-related outage mimic many other hardware and software failures, diagnosing them is notoriously time-consuming and difficult.”