Security Market Segment LS
Friday, 30 April 2021 10:34

Password firm blames customers for posting advisories on social media

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Password firm blames customers for posting advisories on social media Image by WAQAR AHMAD from Pixabay

The Australian company behind a password manager that was subjected to a supply chain attack is blaming customers who post its advisories about the attack on social media, claiming this may lead to related attacks.

Adelaide-based Click Studios said in an advisory posted on Wednesday: "The number of affected customers is still very low. Only customers that performed In-Place Upgrades between the times stated above are believed to be affected.

"Customers are requested not to post Click Studios correspondence on Social Media. It is expected that the bad actor is actively monitoring Social Media, looking for information they can use to their advantage, for related attacks."

Click Studios said on 25 April that its customers passwords could have been harvested through a supply chain attack. It advised those who had upgraded between 8:33 PM UTC on 20 April and 0:30am UTC on 22 April (6.33am AEST on 21 April and 10.30am AEST on 22 April) that they could be at risk.

In the latest advisory, Click Studios said: "Customers were sent an email, subject: Confirmation of Malformed Files and Essential Course of Action on Friday 23rd at 1:41PM ACDT. Unfortunately, some customers have posted copies of this email on social media.

"It is expected the bad actor is actively monitoring social media for information on the compromise and exploit. It is important customers do not post information on Social Media that can be used by the bad actor. This has happened with phishing emails being sent that replicate Click Studios email content."

And it added: "We have been advised a bad actor has commenced a phishing attack with a small number of customers having received emails requesting urgent action. These emails are not sent by Click Studios and can be confirmed as not legitimate by:

  • "The sending email has a strange domain suffix – (note this may change over time);
  • "Wording – Urgent there is a bug in the last upgrade, you have to download another file to overwrite it;
  • "The download location is a subdomain; and
  • "The checksum provided is not legitimate for our software.

"Customers are reminded to stay vigilant and ensure the validity of any email sent to them. If you are unsure if an email is from us, send it to Technical Support as an attachment, for confirmation."


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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