Users were unable to access their Outlook mail accounts and had problems using Microsoft Teams.
Come on this is 2 times now in a week and a half !! Can you please start notifying people when you are going to be doing these damned updates, you keep breaking our business and other we talk to! get with the program M$ or do it outside of business hours !!! **SYSADMIN 101**— Aran Miller (@Nexrad84) October 7, 2020
The company said later on that a change to network infrastructure had caused the outage. It said the issue had begun at 6.10pm UTC on Wednesday (5.10am AEDT on Thursday).
We're observing continued improvement for a majority of Microsoft 365 services and are taking additional action to mitigate impact for the remaining services. For a full list of recovered services, please visit https://t.co/AEUj8uj65N.— Microsoft 365 Status (@MSFT365Status) October 7, 2020
It said another update would be issued at 10.30pm UTC Wednesday (9.30am AEDT Thursday).
It may be buggy, unreliable, and basically unsupported, but on the bright side it's really expensive.— JayhwakPrime (@JayhwakP) October 7, 2020
In a tweet, Microsoft said about the current outage: "We're investigating an issue affecting access to Microsoft 365 services. Users may see impact to Microsoft Teams, Outlook, SharePoint Online, OneDrive for Business, and Outlook.com."
Questions were raised on Twitter as to whether the company was pushing updates directly to production, without testing.
A screenshot taken at 6.40am AEDT on Thursday.
Turn it off and on again? pic.twitter.com/L9QmnA6xLO— Nicky B (@superbeeny) October 7, 2020
Some users have also reported having issues accessing the Microsoft 365 admin centre.
Gates in the data center right now pic.twitter.com/Lq5tC8r4R1— Dan (@swinney23) October 7, 2020
Gates is retired from MS a long time ago, bruh. pic.twitter.com/XHByPzfyv0— Vincent Tapia (@pressf1) October 7, 2020
Wait. It sounds like you're saying that Microsoft pushes directly to prod without testing.— MUSEinIN (@MUSEinIN) October 7, 2020