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Friday, 09 April 2021 07:35

Gigaset details automated and manual fixes for malware issue Featured

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Gigaset details automated and manual fixes for malware issue Courtesy Gigaset

The company that sells Gigaset Android smartphones has advised that it has taken measures to automatically rid devices infected with malware that was reported to have been introduced in a supply chain attack.

A spokesperson from Gigaset — formerly known as Siemens Home and Office Communications Devices — told iTWire: "In order for this [automated fixing] to happen the devices must be connected to the Internet (WLAN, Wi-Fi or mobile data). We also recommend connecting the devices to their chargers. Affected devices should automatically be freed from the malware within eight hours."

As iTWire reported on Thursday, owners of some Gigaset Android smartphones reported they had been affected by malware that wes automatically installed through what appeared to be a supply chain attack.

A blog post by German tech writer Günter Born listed a number of oddities taking place on infected phones.

The Gigaset spokesperson said the infected devices could also be cleaned manually and outlined the following process:

"Check if your device is affected

"1. Check your software version. The current software version can be found under "Settings", "About the phone", and at the bottom under "Build number".

"2. If your software version is lower than or equal to the bolded version numbers below, your device could potentially be affected

"GS160: all software versions.

"GS170: all software versions.

"GS180: all software versions

"GS100: up to version GS100_HW1.0_XXX_V19.

"GS270: up to version GIG_GS270_S138.

"GS270: plus up to version GIG_GS270_plus_S139.

"GS370: up to version GIG_GS370_S128.

"GS370: plus up to version GIG_GS370_plus_S128.


"Uninstall the malware manually:

"1. Switch on the smartphone.

"2. Check whether your device is infected by verifying under "Settings", "App" whether one or more of the following apps are displayed:

  • Gem
  • Smart
  • Xiaoan
  • easenf
  • Tayase
  • com.yhn4621.ujm0317
  • com.wagd.smarter
  • com.wagd.xiaoan

"3. If you find one or more of the above apps, please delete them manually.

"Open the settings (cogwheel icon).

"Click on Apps & Notifications.

"Click on App Info.

"Click on the desired app.

"Click on the Uninstall button.

"4. Now check again whether all of the above apps have been uninstalled. If the apps are still present, please contact Gigaset Service on +49 (0)2871 912 912 (At your provider's landline rate).

"5. If all of the apps mentioned above have been uninstalled, we recommend that you carry out all software updates available for your device."

In an earlier response to iTWire, the Gigaset spokesperson said:

"During routine control analyses, we noticed that some older smartphones had problems with malware. This finding was also confirmed by inquiries from individual customers.

"It is important to mention at this point that, according to current knowledge, the incident only affects older devices. We currently assume that the devices GS110, GS185, GS190, GS195, GS195LS, GS280, GS290, GX290, GX290plus, GX290 PRO, GS3 and GS4 are not affected."


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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