What wasn't so clear was the plight of those incurring less and obvious direct costs.
iTWire wrote of the plight of a pizza shop owner who had been forced to throw away a significant amount of cooked pizzas as his customers were unable to pay for them with his EFTPOS terminal not functioning. He wrote on the Commonwealth Bank's Facebook page:
"My pizza shop has already lost hundreds in lost sales of people telling me where to stick it, not to mention the cooked product I have to now throw out. I'll lose hundreds more tonight and read about the banks profits tomorrow, yet me and others like me have no reason to whinge?"
iTWire took his case to the Bank and were pleased to be told that, "We encourage customers to contact the Bank to discuss their individual circumstances."
Although not a flat-out acceptance (or a denial), this should be encouragement to all affected businesses to start a discussion with their local Bank Manager.