Security Market Segment LS
Tuesday, 26 May 2020 09:18

Australian customer experience firm Stellar hit by ransomware

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Australian customer experience firm Stellar hit by ransomware Pixabay

Australian customer experience firm Stellar, that also operates across Asia, North America and Africa, appears to have taken a hit from a group of attackers using the NetWalker ransomware that works on Windows systems.

Screenshots of data exfiltrated from the company have been posted on the dark web and, according to a countdown timer placed on the site, Stellar has a little more than six days to respond to the attackers' ransom demand.

Of itself, Stellar says on its website: "We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

"For over 20 years, we have designed solutions that respond to the changing needs and expectations voiced by customers and employees alike."

NetWalker follows what is becoming an increasing tactic among ransomware: it is designed to first exfiltrate data from a victim's system to a server specified by the attackers. After that, the data on the victim's system is encrypted and a ransom note generated.

Then the attackers put pressure on the victim, by releasing the data in small amounts to exert pressure and get their ransom. If this tactic fails, all the data is leaked and also posted to hacker forums on the dark web.

The screenshots of Stellar data posted by the NetWalker gang appears to mainly of financial records.

Stellar has no media contact or email for making contact. Given that, iTWire has contacted the company for comment using the only general email address on its site.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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