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1. Genesys, AWS team up in Strategic Collaboration Agreement: (Strategy); Global cloud provider in experience orchestration Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services(AWS) it says will to help organisations create exceptional ...; Created on 11 January 2023
2. Extreme Networks strengthens APAC leadership team: (Company News); ... sales leader for Taiwan and was recognised with the APAC High Achiever Award in 2020 and 2021. Previously, Wang held various sales leadership positions at Genesys, Polycom and Avaya. Naito-san will continue ...; Created on 21 September 2022
3. Customer experience firm Cyara claims more than 30% growth in FY22: (Business Software); ... and Waterfield and expanded its relationships with Genesys, AWS, and Verizon, all of which helped to grow new channel ACV bookings. During the year, Cyara added its new acquisition, automated chatbot ...; Created on 15 September 2022
4. Digital transformation is about delivering magical experiences, says Genesys executive: (CIO Trends); Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Genesys senior vice president and general manager APAC ...; Created on 11 September 2022
5. Democratising contact centre technology: (Cloud); ... for connecting Microsoft Teams with the likes of Genesys, CISCO or Nice CXone, and Microsoft, Google and AWS all have made contact centre a strategic focus, creating their own contact centre offering. ...; Created on 03 June 2022
6. The democratisation of contact centre technology: (Guest Opinion); ... for connecting Microsoft Teams with the likes of Genesys, CISCO or Nice CXone, and Microsoft, Google and AWS all have made contact centre a strategic focus, creating their own contact centre offering. ...; Created on 03 June 2022
7. 8x8 and Genesys partner to integrate 8x8 cloud unified communications with Genesys Cloud CX: (Company News); COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys ...; Created on 13 April 2022
8. ‘Record-setting’ strong fiscal year 2022, says Genesys: (Market); Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31 2022)., claiming a record-setting fiscal year for ...; Created on 01 April 2022
9. South Australian Government adds MNF Enterprise to Voice and Unified Communications Services Panel: (Business Telecommunications); ... is well-positioned to help the South Australian Government bridge the gap with leading cloud vendors including Microsoft Teams, Cisco Webex and Genesys, to deliver world- class voice technology services ...; Created on 15 December 2021
10. Google Cloud, Genesys expand strategic partnership: (Strategy); Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, ...; Created on 16 November 2021
11. Distribution partnership: SourseAI’s machine learning AI platform does deal with network automation experts Devoli: (Resellers); ... such as, customer retention, churn and yield. “Sourse integrates with systems such as Salesforce Marketing Cloud, Zuora and Genesys to enable every customer interaction to be personalised using accurate ...; Created on 19 September 2021
12. Suncorp picks Genesys to improve customer experience: (Business Software); Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers. The first step in Suncorp's Genesys migration is the adoption of Genesys ...; Created on 24 May 2021
13. Nexon's migration transformation sees Flick pick cloud-based solutio: (Cloud); ... partnered with cloud customer experience and contact centre solution comapny Genesys to "enable the delivery of a complete omnichannel experience and a wealth of new opportunities for Flick." Mark Buckley, ...; Created on 15 February 2021
14. New Vocus service to connect to collaboration solution providers: (Telecoms & NBN); ... would provide a simple way for businesses to add a cloud-based calling solutions atop their collaboration solution of choice, be it Microsoft Teams, Zoom or Genesys. Vocus chief executive, Enterprise ...; Created on 03 December 2020
15. EPOS: Audio tech plays a critical role in business performance, per new research report: (Guest Research); ... is entitled: “Quality Audio: A Sound Investment”, you can freely download it after free registration at the report’s landing page here, or click on the image below. EPOS and Genesys AppFoundry The ...; Created on 19 November 2020
16. COVID-19: Google Cloud launches virtual agent support program: (Health); ... partners as including: 8x8 Avaya Cisco Five9 Genesys Mitel Twilio Vonage And system integrator partners include: Accenture Deloitte Consulting LLP Infosys KPMG HCL TCS ...; Created on 09 April 2020
17. Teradata taps Budge for APJ EVP role: (People Moves); ... technology companies. He joined Teradata from Genesys, where he served as senior vice president and APJ general manager. Budge previously held similar roles at Ooyala, Progress Software, Pivotal (formerly ...; Created on 04 February 2020
18. Microsoft, Genesys partner to launch contact centre cloud service: (Market); Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres. The two companies say the expansion of their partnership enables them to deliver “superior ...; Created on 24 January 2020
19. Gwilym Funnell takes APAC top job for Genesys: (People Moves); Customer relationship management software provider Genesys has promoted Gwilym Funnell to senior vice president of Asia-Pacific after five years as vice president of its Australia and New Zealand business. ...; Created on 20 January 2020
20. Genesys restructures with two new business units: (Strategy); Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings. Under ...; Created on 30 September 2019
21. Global spending on CRM software reached US$48.2b in 2018: report: (CRM); ... change in ranking compared with 2017, although Microsoft climbed into fifth position, narrowly displacing Genesys. All sub-segments of the CRM market grew by more than 13.7%, with marketing emerging ...; Created on 17 June 2019
22. Michelle Marlan joins 8x8 to oversee channel partner growth: (People Moves); ... in the contact centre industry, including with Genesys, Interactive Intelligence and CallTime Solutions. She also served as secretary for the Customer Contact Management Association for more than three ...; Created on 05 June 2019
23. QPC secures Mitsubishi Australia deal: (Deals); ... Genesys PureCloud contact centre platform within the company’s national contact centre in Adelaide. QPC says the choice to deploy the platform was largely based on the software’s “top-notch, omni-channel ...; Created on 01 April 2019
24. AI increases enterprise efficiency, revenue gains: survey: (Strategy); ... are now completely resolved through automated channels, leaving agents more time to handle complex tasks. Sponsored by contact centre solutions company Genesys, the survey also found that 84% of respondents ...; Created on 18 December 2018
25. Sunsuper claims Genesys software has improved customer service: (Enterprise Solutions); Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys. In a ...; Created on 13 December 2018
26. QPC delivers Genesys purecloud to Qld’s Gympie Regional Council: (Deals); Contact centre services and solutions company QPC has deployed the Genesys PureCloud all-in-one cloud customer engagement and collaboration contact centre platform at Gympie Regional Council in Queensland. ...; Created on 19 November 2018
27. QPC secures Beyond Bank contract: (Deals); UK-based specialist contact centre services and solutions company QPC has won a contract to deploy the Genesys PureCloud contact centre platform at Beyond Bank Australia as part of the bank’s multi-channel ...; Created on 29 October 2018
28. 8x8 hires 5: (People Moves); ... joined 8x8 as an account executive. His 13 years' experience in customer experience solutions includes working as mid-market sales manager at Genesys, mid-market territory manager at Interactive Intelligence ...; Created on 13 August 2018
29. Beware siloed SaaS: Oracle: (Cloud); ... that run on IaaS, including some third-party security products and the Genesys contact centre software, he noted. But using its own SaaS allows Oracle's internal IT team to spend less time on development ...; Created on 01 May 2018
30. Pyrios recognised by Genesys as a top performing partner: (Sponsored Announcements); April 2018 - The Pyrios team were delighted and proud to receive the Disruptor Partner of the Year 2017 Asia Pacific award at the Genesys APAC Partner Conference held in Macau in March. Pyrios delivers, ...; Created on 10 April 2018
31. Janssen joins Genesys to lead Asia Pacific, Japan expansion: (People Moves); Contact centre solutions company Genesys has appointed former Oracle senior executive David Janssen as vice-president of professional services for Asia Pacific and Japan. Genesys says Janssen will ...; Created on 23 March 2018
32. Technology partner selection critical to success in the cloud: (Sponsored Announcements); ... direction, Pyrios and partner Genesys have published an eBook titled: Ten considerations for moving your contact centre to the cloud. Covering everything from cultural fit, customer references and customisation, ...; Created on 20 February 2018
33. NZ’s Spark expands services for its TaaS portfolio: (Business Telecommunications); ... offers services across the TaaS portfolio that include Cisco’s hosted collaboration solutions, Microsoft Skype for Business and award-winning contact centre solution Genesys PureCloud. And Hodson says ...; Created on 08 February 2018
34. Winterbottom leads Genesys government sales: (People Moves); Customer experience and contact centre vendor Genesys has appointed Tony Winterbottom as principal for its ANZ government practice. "In today's digitally-driven world, government agencies are required ...; Created on 12 January 2018
35. Why flexibility must drive contact centre modernisation: (Sponsored Announcements); ... flexibility to deliver personalisation – communication on customers’ preferred channels, including channels yet to emerge,” said Nicholson. A series of three eBooks published by Pyrios' partner Genesys ...; Created on 31 October 2017
36. VIDEO Interview: Dave Glover talks Salmat's ongoing digital transformation to clou: (Cloud); ... deployments. Soon after, the company switched from Microsoft Office to Google Apps, and adopted a number of other Cloud services such as Okta, Amazon Web Services, Salesforce, Zscaler, Sophos and Genesys ...; Created on 30 October 2017
37. Workforce management tools slash costs by 46%: (Sponsored Announcements); ... schedule workers. Research conducted by Pyrios partner Genesys spotlights a big missed opportunity to shave operating costs from customer management and seconds from customer handling times. But ...; Created on 10 August 2017
38. 6 steps to creating a memorable omnichannel customer experience: (Sponsored Announcements); ... experience requires a best practice approach to design that addresses both customer needs and brand values. An eBook published by Pyrios partner Genesys outlines a six-step design approach to ensure ...; Created on 10 July 2017
39. The rise of blended artificial intelligence for contact centres (free webinar): (Business Telecommunications); Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce. It contends that when automation and ...; Created on 07 July 2017
40. Aussies still prefer people to chatbots: (Business Telecommunications); New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to ...; Created on 07 July 2017
41. Customers don’t care about channels – Pyrios: (Sponsored Announcements); ... isn’t the point. What customers really care about is an integrated experience across all touch points. Prompting their declaration is research from partner and customer experience platform provider Genesys. ...; Created on 30 May 2017
42. Genesys to overhaul MYOB contact centre capabilities: (Deals); Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities. Genesys says with voice ...; Created on 16 February 2017
43. Contact centre market spend passes half billion dollars, more growth ahead: (Market); ... centre is the part of the organisation best suited to handling the omni-channel paradigm that now exists," Horrell says. Horrell points to IDC’s semi-annual Software Tracker which sees Genesys continuing ...; Created on 15 February 2017
44. Genesys completes Interactive Intelligence buy: (Strategy); Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence. The previously announced acquisition sees Genesys now claiming over 10,000 ...; Created on 02 December 2016
45. In M&A it is BPM that gets best ROI: (Business Software); ... teamwork, re-evaluation and re-creation where needed. Comment IT M&As are in the news – most recently Greentree/MYOB, Oracle/NetSuite and Genesys/Interactive Intelligence. These will likely work but ...; Created on 07 November 2016
46. Oracle honours ANZ companies: (Strategy); ... Ian Dunbar said the company's primary target markets are financial services, property, and call centres (SuiteBox integrates with the widely used Genesys contact centre software). One high-profile customer ...; Created on 22 September 2016
47. The sharing economy hits contact centres: (Telecoms & NBN); ... all supported through the state-of-the-art Genesys cloud-based contact centre technology platform. “Many companies grow rapidly and find they need additional contact centre seats in impossibly short ...; Created on 15 July 2016
48. APAC tops growth as global CRM market hits US$26.3 billion: Gartner: (Market); ... with Salesforce at 21.8% of the A$981.8 million market in 2015, followed by Oracle (11.7%), Genesys (7.9%), Microsoft (5.1%) and SAP (4.8%). Overall, globally Gartner reveals that the top 5 CRM software ...; Created on 26 May 2016
49. Genesys targets midmarket with Genesys Business Edition: (Business Telecommunications); Genesys is using a channel-centric strategy to address the needs of midsize organisations in Australia. Contact centre software vendor Genesys is generally associated with enterprise-scale environments. ...; Created on 24 May 2016
50. Dell Boomi Announces Titanium Sponsorship of SuiteWorld 2016: (Business Software); ... be very successful for our joint customers by helping them with streamlining their business processes and application integration processes.” Dell Boomi customer Genesys’ Kris Krishan, vice president ...; Created on 18 May 2016

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