Under the deal, Novum has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio.
Tollring says the Australian provider is committed to the BroadSoft Voice over IP (VoIP) applications and IP-communications services which are enhanced by iCall Suite to add value to the offering.
The iCall Suite application seamlessly integrates with BroadSoft to enable customer-facing teams to record, monitor and analyse calls on any device, visualising critical business call metrics on dashboards and wallboards, and live call analytics deliver the ability to monitor groups, call queues and manage customer-facing teams.
Nigel Keswick, Director of Novum Networks said, “Tollring is a pioneering company producing market leading products capable of adding great value to our hosted services portfolio.
“Its architectural superiority provides a stable and scalable platform, whilst the utilisation of local data collectors ensures Australian data sovereignty, unlike many competing products which stream to remote locations. This is something Novum views as integral to systems handling sensitive customer data.”
Keswick said the decision to partner with Tollring was taken with confidence “based on their ability to demonstrate the required expertise, their willingness to support and a track record of successful service provider deployments”.
Novum says it has built a private cloud for the Asia Pac region to ensure its partners and customers have full access to Tollring’s iCall Suite cloud-based services.