Tuesday, 09 July 2013 17:17

Malcolm is the new Angell at Interactive Intelligence

By

Interactive Intelligence has appointed Malcolm Angell as Australia/New Zealand contact centre solutions consultant.

"Malcolm is an established leader with a track record of successfully working both as a contact centre director as well as spearheading new technology investment and management strategies for the industry as a whole," said the company's managing director for Australia, New Zealand and the Pacific Brendan Maree.

"With Malcolm on board we are certain that we will be able to capitalise on the momentum within the market to exponentially grow sales. He is a great addition to our Australian and New Zealand team."

Mr Angell most recently worked for Toowoomba Regional Council as customer service manager.

His previous experience includes such roles as Queensland regional director of customer service and solutions at the Australian Taxation Office, and managing contact centres for Suncorp/GIO Insurance and CitiStreet Australia.

In 2012, Mr Angell was appointed as special consultant and advisor to the Chinese National Call Centre Association (CNCCA) and in 2013 was elected national chair of the ATA, Australia’s premier contact centre industry body.

He has completed postgraduate study in contact centre management at Griffith University.


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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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