Monday, 25 October 2021 00:02

InMoment appoints Mehul Nagrani as GM AI Product & Technology

By Staff Writer
Mehul Nagrani general manager, InMoment AI Product & Technology Mehul Nagrani general manager, InMoment AI Product & Technology

Experience Improvement (XI) solutions vendor InMoment has appointed Mehul Nagrani as general manager, AI Product & Technology. 

Mehul Nagrani was most recently the founder and CEO of Fokal AI, an AI automation company and platform for ML applications.

Nagrani’s appointment follows the recently announced acquisition of Lexalytics, provider of cloud and on-premise natural language processing and machine learning.

The Lexalytics technology team will report to Nagranil, and he will report to Andrew Joiner, InMoment CEO.

Prior to Fokal, Nagrani served as the EVP and general manager, digital for Univision Communications where he transformed the division including its technology stack, personnel, products and overall financial performance.

He was also an engagement manager for McKinsey & Company, and an IC design engineer for Micron and Intel.

InMoment says Nagrani brings to the company extensive experience in leveraging machine learning (ML) and natural language processing (NLP) to deliver artificial intelligence (AI) products and technology that operationalises experience data to drive better business decisioning.

According to InMoment, in today’s environment, the world’s leading brands are expanding and modernising their interactions with customers at a rapid pace - and CX professionals are feeling the brunt of this change as their budgets and resources have not kept pace. NLP, ML, and AI can and should be leveraged to help bridge that gap.

InMoment says experience data is prolific in its forms and complexities and leveraging the vast amount of structured and unstructured data to better understand customer, employee, and market demands is more critical than ever.

“Even more importantly, utilising this wealth of data to deliver intelligence and inform action through automation accelerates and improves business performance,” says InMoment.

“Experiences are changing every day, and expectations are dynamic. Our vision of AI is to offer faster progress and improved decision making by automating tasks that can easily be facilitated through technology. We are tuning our approach to the tasks of CX professionals to give them more scale,” said Andrew Joiner, CEO of InMoment.

“Mehul joins InMoment at a significant time of growth and investment for our company. When we introduced the idea of experience improvement last September and challenged our industry to do more, we did so with the knowledge that acting on data is paramount. Action can and should be informed by experience data and automated where possible.”

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinatrs and campaigns and assassistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News