Monday, 25 October 2021 00:02

InMoment appoints Mehul Nagrani as GM AI Product & Technology

By Staff Writer
Mehul Nagrani general manager, InMoment AI Product & Technology Mehul Nagrani general manager, InMoment AI Product & Technology

Experience Improvement (XI) solutions vendor InMoment has appointed Mehul Nagrani as general manager, AI Product & Technology. 

Mehul Nagrani was most recently the founder and CEO of Fokal AI, an AI automation company and platform for ML applications.

Nagrani’s appointment follows the recently announced acquisition of Lexalytics, provider of cloud and on-premise natural language processing and machine learning.

The Lexalytics technology team will report to Nagranil, and he will report to Andrew Joiner, InMoment CEO.

Prior to Fokal, Nagrani served as the EVP and general manager, digital for Univision Communications where he transformed the division including its technology stack, personnel, products and overall financial performance.

He was also an engagement manager for McKinsey & Company, and an IC design engineer for Micron and Intel.

InMoment says Nagrani brings to the company extensive experience in leveraging machine learning (ML) and natural language processing (NLP) to deliver artificial intelligence (AI) products and technology that operationalises experience data to drive better business decisioning.

According to InMoment, in today’s environment, the world’s leading brands are expanding and modernising their interactions with customers at a rapid pace - and CX professionals are feeling the brunt of this change as their budgets and resources have not kept pace. NLP, ML, and AI can and should be leveraged to help bridge that gap.

InMoment says experience data is prolific in its forms and complexities and leveraging the vast amount of structured and unstructured data to better understand customer, employee, and market demands is more critical than ever.

“Even more importantly, utilising this wealth of data to deliver intelligence and inform action through automation accelerates and improves business performance,” says InMoment.

“Experiences are changing every day, and expectations are dynamic. Our vision of AI is to offer faster progress and improved decision making by automating tasks that can easily be facilitated through technology. We are tuning our approach to the tasks of CX professionals to give them more scale,” said Andrew Joiner, CEO of InMoment.

“Mehul joins InMoment at a significant time of growth and investment for our company. When we introduced the idea of experience improvement last September and challenged our industry to do more, we did so with the knowledge that acting on data is paramount. Action can and should be informed by experience data and automated where possible.”


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