"We're thrilled to welcome Tomas to the Versa tribe," said Versa CEO Kath Blackham
"We look forward to him challenging our thinking and supporting our clients to develop a deeper understanding and insight into the role conversational technology will play in our shared future."
Haffenden brings nearly four years of industry experience to Versa. His previous roles include head of innovation at Electric Sheep, CX digital strategist at Business Australia, conversational consultant at On_Msg, creative digital producer at The Works, and digital product lead at Clapit.
Earlier in his career, he worked as a maths teacher in the UK and Australia.
Haffenden holds a bachelor's degree in philosophy and a postgraduate certificate in education, both from the University of Brighton (UK).
"I'm excited to be joining such a talented team and surrounding myself with experts in their respective fields," he said.
"I look forward to working closely with new and existing clients to help realise the potential conversational technology has to define the future of CX."