Lead Machine Pink 160x1200

Lead Machine Pink 160x1200

iTWire TV 705x108notfunny

Author's Opinion

The views in this column are those of the author and do not necessarily reflect the views of iTWire.

Have your say and comment below.

Wednesday, 05 September 2018 11:53

ATO employees must be able to prove their ID to public

By
ATO employees must be able to prove their ID to public Pixabay

The Federal Government intends to ask Australians to have a single ID check and then create something known as Govpass to prove their identity when dealing with any government agency.

But the government has not yet thought of any means whereby government employees can prove they are whom they say they are, when calling ordinary people.

Staff of the Australian Taxation Office, for example, are often prone to merely state, "I am calling from the ATO" and expect to be believed. Something like Moses making a proclamation from Mount Sinai.

Taking their word for it becomes even more difficult when the staff in question call about a specific matter and have none of the documents about this matter with them.

I speak from personal experience. Earlier this week, I received a call from someone who claimed to be from the ATO — calling from a private number — and asked me about a tax amendment which I have filed with the organisation.

This man had no way of proving who he was. He kept asking me for details to prove my identity, but had no access to any of the documents which I sent the ATO for this amendment.

When he kept fumbling his way through and started to ask for more and more details, I grew suspicious and asked him whether he could prove he was from the ATO. He seemed unprepared for this question.

In an era when scams, both via email and phone, are common, and one has people calling and emailing claiming to be everything from the Aga Khan to the Emir of Kuwait, it is a good idea for someone in government to sit down and give some thought to creating a means whereby people who work for agencies like the ATO — and need to contact members of the public — have some kind of means of verifying their identity.

The ATO was contacted for comment on this matter on September 3. The agency has remained silent.

Update: The ATO responded on Wednesday afternoon, with a spokesperson saying: "Depending on the circumstances ATO staff may make outbound calls to clients and will identify themselves with their full name. If in doubt of their identity, clients can contact the ATO Switchboard on 13 28 69 and request to have their call transferred to that staff member."

In other words, the onus is on you. The ATO does not wish to accept responsibility.

Read 2933 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments