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Monday, 18 May 2020 09:49

Nine days on, MyBudget says automated systems alive again

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Nine days on, MyBudget says automated systems alive again Image by 3D Animation Production Company from Pixabay

Nine days after it suffered a systems outage that took it offline, Adelaide-based money management company MyBudget says its automated systems are up again, and scheduled payments to clients are being made automatically.

The company claims that it was the victim of a malware attack but has not said anything more specific. Ransomware attacks have risen around the world during the coronavirus pandemic, but MyBudget has given no indication that it has fallen victim to this particular form of Windows malware.

The ABC claims that ransomware is behind MyBudget's woes but there is nothing on the company's website to indicate this.

MyBudget has been issuing numerous "updates" about the outage but there has been little of any substance in these messages. In every update, there has been a video message from its founder, Tammy Barton, whose dulcet tones add nothing to the dearth of information.

The company has no phone number for making contact apart from a 1300 line. It has no email addresses, no media contacts, or any other form of contact.

In short, a company that handles money from people who have to be from the financially strained class is locking itself away without a means for communication.

Citing one of the many updates, Melbourne-based barrister Peter Clarke commented: "For a company whose business plan is to manage customers' money to not be able to interact with their customers, which has the effect of cutting them off from their money is disastrous.

"That said MyBudget’s statement seems to give the impression of 'it's all under control' with a subtext of 'nothing to see here'."

In another of these updates, MyBudget offered the confused lines that while there was "no credible evidence that significant data was accessed or will be misused", it could not rule this out and was taking all cautionary measures.

Accountability seems to be something sadly missing from the company's reaction to the incident.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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