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Monday, 08 May 2017 11:45

Neustar would do well to educate staff on email use

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An account director at the analytics firm Neustar has leaked a whole email conversation with a prospective customer to iTWire, presumably because he is unaware how to use email.

The director in question wrote to me on 3 May, presumably having obtained my email address from my registration details on the company's website; which I supplied in order to download a copy of the company's recent study on distributed denial of service attacks.

This is rare, because though I have registered at dozens of websites in order to download studies and the like, those who work there understand that a journalist is doing so only to obtain material for a report.

The director appeared to be unaware of the reason why I had registered because he offered to send me the same report which I had already obtained.

And, in addition, he attached a whole string of messages with a company in New Zealand, a business conversation that presumably was meant to be confidential.

There are a number of business email addresses in the email chain.

Neustar's DDoS study was questionable; iTWire did not report on the contents as the sample used seemed to be very small for the kinds of conclusions drawn, and regions covered.

Only 1010 people were interviewed for this 52-page report and they only came from the storied ranks – the so-called c-suite.

Exactly how Neustar came to the conclusions it had for this report was thus questionable. More so, when this was for three massive geographical regions; North America, Europe and the Asia-Pacific.

The director's email faux pas raises further questions about Neustar.

The fact that someone working for an IT analytics company reveals information like this to others through email does not speak very highly of Neustar.

The company should thank its stars that iTWire has chosen not to reveal the information that has been sent to us.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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