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Friday, 26 June 2020 11:31

Boost Mobile services appear to have gone on the blink

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Boost Mobile services appear to have gone on the blink Image by Steve Oberhansly from Pixabay

Services at Boost Mobile appear to have gone on the blink, with attempts at purchasing a mobile SIM failing and the company blocking calls from an account that is paid up.

I attempted to buy a SIM from Boost on Thursday, but at the last stage a message "Sorry, something went wrong. Please contact nearest Telstra shop" appeared.

Assuming this might be due to the fact that I have bought a number of SIMS from this provider — I also use it for my regular phone — and may have reached the five-SIM prepaid limit, I then attempted to buy one in my wife's name with her credit card.

boost fed2

But when that ended with the same message, it looked like there was something amiss at the provider.

At the local Telstra shop in Westfield Shopping Town, Doncaster, I asked them if they would be able to answer queries about the Boost service, but was gruffly told "no".

Earlier in the week, I found myself unable to make an international call even though I recently renewed my contract for a year. The old contract ends on 28 June and I renewed it on 5 June, a mistake as I lost about 23 days of paid-up credit.

boost fed

Despite the Boost mobile app indicating that my account is valid until 5 June 2021, I was told that I did not have sufficient credit in my account when I tried to make that call.

And on Thursday, I suddenly got a text from the company saying that my data and everything else would expire on 28 June.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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