The note about this is dated 3 August on the provider's site but was only sent to users on 5 September (I am an Aussie Broadband subscriber). Why the delay in sending this email around?
NBN Co announced a few days back that it would be extending its 40% additional wholesale connectivity virtual circuit capacity offer at no extra cost to ISPs until the end of November.
When managing director Phillip Britt made the original announcement about the price rise back in July, he said the company had seen its customers settle into a pattern of using about 10% more bandwidth than originally predicted pre-COVID, and believed this reflected “permanently changed behaviour”.
Else, the notice states, I would have to pay an extra $10 per month.
So what is the issue? Downloads? Or uploads? It is indeed a little confusing.
Further, the 5 September notice says that the company is losing money on a lot of plans like mine. That sounds a bit crazy – how does a company stay in business while it is constantly losing money?
As I have written before, I think the company is using the COVID-19 issue as an excuse to slip a price rise through. When Britt wants, he can explain things very simply. It's surprising that he is choosing not to do so this time.
[The company's response is here.]