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Thursday, 21 October 2021 09:31

ABC iview user data collected through Google Analytics stored in the US Featured

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ABC iview user data collected through Google Analytics stored in the US Image by Pete Linforth from Pixabay

Any data collected by the ABC through the use of the Google Analytics 360 Suite for its iview service is stored in the US, according to the lone document released to a security researcher who sought details about how such data is used.

As iTWire has reported, Dr Vanessa Teague, who runs the infosec outfit Thinking Cybersecurity, lodged an FOIA request on 16 June, seeking full information on data-sharing agreements signed by the ABC with third parties who have access to iview data, including Google, Facebook and customer data hub and enterprise tag management firm Tealium, and any other firm to whom the broadcaster has granted access.

Her request was knocked back and a request to review the decision was also rejected, the latter on 6 September. However, the ABC released one redacted document, the terms of service issued by the Digital Transformation Agency for the use of the Google Analytics 360 Suite.

According to this document, the service can be used for tracking website traffic and is free for sites that record up to 10 million hits a month. As a Federal Government property, the ABC has to subscribe to the service through the DTA which has a paid subscription.

One of the terms for use is a requirement to mask IPs. The bureaucratic nature of the DTA comes out clearly in the fact that it will provide support for the service to the ABC [and presumably all those government agencies who use it] only between 9am and 5pm from Monday to Friday, excluding public holidays in the ACT.

One is unaware whether the DTA has informed the numerous ransomware operators — and other assorted threat actors around the world — that the ABC is not to be attacked, except on weekdays.

Issues that the DTA is unable to resolve will be dealt with by its unspecified sales partner and the DTA also reserves the right to refuse to provide additional support.

And if the DTA calls on its sales partner to provide support, then the ABC has to throw its doors wide open to said sales partner.

The DTA document states that the ABC is responsible for setting user access controls. The DTA reserves the right to modify user access to the ABC's accounts, provided the ABC agrees to this or if the terms of service allow it.

The onus of ensuring user privacy is on the ABC which has to make sure that its officers (?), employees, agents and sub-contractors all comply with Australian privacy principles and all obligations under the Privacy Act 1988.

And then comes, what to me, is the single most point: "You should be aware that Google Analytics data is processed and stored in the United States of America."

At a time when every country worth its name is insisting on data sovereignty, for the DTA to join a service like this seems a bit, well, cavalier. But this is the same agency that gave Amazon Web Services, an American company that has links to a Chinese-owned data centre in Australia, the green light for hosting government data.

The ABC is forbidden from passing to Google information that the search giant can use or recognise as personally identifiable information.

The ABC is also not allowed to alert users that cookies are used to collect data, or to disclose the use of Google Analytics and how it collects and processes data.

But the DTA is allowed to disclose information collected by the ABC to the third parties for what it calls "government or parliamentary accountability purposes".

The use of the word "accountability" in connection with the words "government" and "parliament" at this time did make me laugh cynically, I must admit.

The DTA also advises that the Google Analytics terms of service allows the company — which has been found to be misusing user data on many occasions — to share the ABC's confidential information with third parties without the consent of the ABC "in particular circumstances".


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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