Home Networking Loss of Wi-Fi connectivity hitting Australian businesses: claim
Loss of Wi-Fi connectivity hitting Australian businesses: claim Pixabay

A survey of 1200 business and IT leaders across the Asia-Pacific region claims that Australian businesses are losing $4000 an hour on average due to loss of Wi-Fi connectivity.

The survey was conducted by Ruckus Networks and covered China, Hong Kong, Taiwan, Australia, Japan, India, Singapore and Indonesia.

All survey respondents were from medium or large organisations with more than 250 employees, and are involved in decision-making and implementation of IT-related initiatives. The number of respondents by country was: Australia – 200; China – 200; Hong Kong – 102; Taiwan – 100; Japan – 200; India – 200; Singapore – 100; and Indonesia – 100.

Lack of connectivity was found to have affected the bottom line of business operations in APAC to the tune of A$70.5 million (US$51 million) over the past year. Almost all (98%) of Australian businesses experienced at least one downtime incident per month, and 43% experienced between two and five such incidents.

Slightly more than half (57%) of Australian businesses had an average connectivity downtime of at least an hour. Japan (64%), Singapore (57%) and Australia (56%) were the top three countries that required Wi-Fi connectivity for work purposes.

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The survey also found that more than a third (35%) of Australian organisations needed to spend more than five days each month to manage Wi-Fi or network-related issues.

Almost all respondents (97%) were satisfied with the current state of Wi-Fi security in their organisations. But 19% of APAC respondents indicated they had an open Wi-Fi network with no secure login measures. In Australia, the figure was 20%.

When it came to connecting to unfamiliar Wi-Fi networks, business and IT leaders were more vigilant with 83% of APAC respondents indicating that insecure connections were one of the top three concerns they had when connecting to public Wi-Fi.

“Wi-Fi is the foundation of Australia’s burgeoning digital economy. Not only is it a productivity tool to empower employees to work and collaborate better, it is also a platform that enables organisations to interact directly with their customers,” said Carl Jefferys, country manager, Australia & New Zealand, Ruckus Networks.

“Wi-Fi is often forgotten as the one instrumental element that breathes life to new digital initiatives and pushes growth opportunities in today’s dynamic and competitive digital era.

"For example, Wi-Fi infrastructure is also the basis for a range of other radio frequency technologies used in Internet of Things applications. Understanding that Wi-Fi is indeed the backbone of digital transformation efforts will mitigate significant disruption, and in turn, losses in revenue."

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Graphics: courtesy Ruckus Networks


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.


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