Home Networking Mass Telstra disruption due to fire at exchange

Mass Telstra disruption due to fire at exchange

If you are experiencing problems with your Telstra mobile or fixed services today, chances are it's due to the fire at the Chatswood exchange.

Many Australians, including this writer, began noticing service failures and outages after 1pm today.

AussieOutages reported well over 5000 reported Telstra complaints from 1pm.

Telstra tweeted at 1:40pm that one of its exchanges was quite literally on fire, and this was the cause of the disruption. This was later identified as the Chatswood exchange.

Despite the fire being in Chatswood, services affected were as widespread as Perth, Adelaide and Brisbane, as well as NSW and the Sydney region.

Further information will be provided as it comes in and iTWire will be seeking to understand how this fire affected regions so far away, and what backup mechanisms Telstra had in place and why these may not have worked as expected.


Telstra has Tweeted at 2:32pm that technicians are on-site at Chatswood inspecting the damage.


telstra chart



At 2:58pm Telstra advises power has been restored to Chatswood. Technicians are monitoring the devices for stability and will restore mobile traffic once confirmed.

This incident is not entirely isolated; Telstra experienced an electrical fire at the Brunswick exchange in June 2016 making this the second such telephone exchange fire in less than 12 months.



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David M Williams

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David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. Within two years, he returned to his alma mater, the University of Newcastle, as a UNIX systems manager. This was a crucial time for UNIX at the University with the advent of the World-Wide-Web and the decline of VMS. David moved on to a brief stint in consulting, before returning to the University as IT Manager in 1998. In 2001, he joined an international software company as Asia-Pacific troubleshooter, specialising in AIX, HP/UX, Solaris and database systems. Settling down in Newcastle, David then found niche roles delivering hard-core tech to the recruitment industry and presently is the Chief Information Officer for a national resources company where he particularly specialises in mergers and acquisitions and enterprise applications.