Monday, 27 May 2019 10:22

Telstra warned for breaking rules on mobile base stations

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Telstra warned for breaking rules on mobile base stations Image by Ratfink1973 from Pixabay

The Australian Communications and Media Authority has formally warned Telstra over non-compliance with the rules governing the deployment of mobile base stations.

In a statement, the ACMA said the rules, outlined in the Mobile Phone Base Station Deployment Industry Code, were "designed to make sure telcos provide local councils and communities with an opportunity to have their say before setting up mobile phone infrastructure".

ACMA chair Nerida O'Loughlin said: "There is public concern about the rollout of mobile infrastructure, including small cell base stations, in residential areas.

"Telcos must keep affected communities in the loop and consider their feedback when establishing or upgrading mobile phone base stations."

The ACMA said it had carried out an investigation after a complaint was made by a resident and found that Telstra had broken the deployment code in three ways:

  • not fully complying with its consultation plan, which required Telstra to contact residents in the immediate vicinity of the base station;
  • not sending a letter containing the information to all interested and affected parties; and
  • not acknowledging a written complaint within 10 business days of its receipt.

The ACMA statement said Telstra had acted to avoid such problems occurring in future, by carrying out a review of its contractor complaints handling procedures and putting regular training in place.

The agency said this was the second such action in the last six months. "The ACMA’s formal warning puts Telstra on notice to minimise the risk of future breaches and ensure compliance," the statement said.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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