Sunday, 03 March 2019 18:01

Survey suggests Samsung may find it tough to sell S10 models in Australia Featured


A survey of Australian consumers suggests that Samsung will face a tough time in selling its new Galaxy S10 smartphones, all of which are priced well above $1000.

The survey, conducted by telco comparison service WhistleOut, found that Apple fans were more inclined to pay more than $1000 for smartphone.

Among the 1000 consumers surveyed, with a 49% to 51% male/female split, one third said they would pay more than $1000 for a smartphone while only 10% said they would go as high as $1500 or more.

whistleout one

Seventy-four percent of those willing to pay more than $1000 were iPhone users.

Last year, WhistleOut had said the higher prices set for iPhone models could be stifling sales in Australia, with publisher Joseph Hanlon saying at the time the conclusion was based on what he called "share of voice" reports, "some of the market data we share with our telco partners".

A look at how much those surveyed had paid for their last phone again showed that those with iPhones had paid much more than the rest, and significantly more than Samsung users.

whistleout two

The overall average spend for the last device was $791.45, the average for iPhone users was $1013.51, the average for Samsung users was $643.36, and the average for other manufacturers was $464.94.

WhistleOut gave the following prices for Samsung devices:

  • Galaxy S10e (128GB): $1199
  • Galaxy S10 (128GB): $1349
  • Galaxy S10 (512GB): $1699
  • Galaxy S10+ (128GB): $1499
  • Galaxy S10+ (512GB): $1849
  • Galaxy S10+ (1TB): $2399

Commenting on the survey results, Hanlon said: “Australia is an iPhone-dominated country. They’re the phones most of us have used, want to use, and many people see them as setting the bar for quality. Australians have also shown they’ll pay top dollar for iPhones.

“The new Samsung Galaxy S10 range is similarly priced to the latest iPhone models, which suggests Samsung is trying to compete head-on with Apple. However, its audience hasn’t yet proven themselves willing to pay a premium for Samsung devices, and judging by the survey results they don’t appear ready to yet either."

whistleout three

Hanlon said while it was true that not everyone bought their phones outright, with many buying on a plan, but the cost of the handset was always baked into the pricing.

"Consumers have faced significant jumps in phone prices in recent times, and while there’s certainly a proportion of Australians who would pay the asking price for the new Samsung devices, others might think twice before digging that deeply into their pocket, regardless of how good the phones may be," he said.

“Time will tell, but right now only iPhone users seem prepared to pay premium pricing en masse. If the survey data holds out and Australians see $1500 as a critical price threshold for smartphones, then Samsung could have its work cut out selling the new Galaxy S10 range to Australia’s mass market.”

Graphics: courtesy WhistleOut

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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