Monday, 01 July 2013 11:18

LogMeIn Rescue gains new UI plus iOS diagnostic app

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A new version of LogMeIn Rescue alerts technicians to possible problem areas and automates the delivery of fixes.

LogMeIn Rescue makes it possible to deliver remote support to smartphone and tablet users.

The latest version, which was pilot tested by major device manufacturers and carriers, features Click2Fix, a system that collects diagnostic information from the device, presents the technician with relevant data, and offers a set of one-click fixes that can be pushed to the device.

As part of the update, a new iOS diagnostics app has been released alongised the Android app that debuted earlier this year.

"When it comes to mobile support innovation, our strategy is to understand and solve for the issues at mobile's bleeding edge – the telcos and OEMs – and then bring this experience to a much broader IT audience," said LogMeIn's vice president of customer care products, Kevin Bardos.

"With more than 50 of the world's biggest telcos and OEMs as customers, we believe we have unique insight into today's most pressing mobile support challenges and a preview into the needs of tomorrow's mobile-centric IT organisation.

"We see Rescue Click2Fix as a direct result of that strategy – a solution born from mobile's most demanding helpdesks and well suited to empower any helpdesk agent to solve complex mobile device problems in a simple way."

LogMeIn Rescue also supports BlackBerry OS 4 to 7, plus Windows Mobile and Symbian devices.


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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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