Monday, 21 May 2018 12:14

Telstra mobile users hit by nation-wide outage Featured


Telstra has suffered another mobile network outage and users are venting their frustrations on social media.

Update 22 May 2018: Telstra has advised a software fault was the reason, details in this iTWire article.

Original story continues:

The outage began at about 10am on Monday and is affecting both 3G and 4G users. As can be seen on the outage map above from Aussie Outages, all cities are affected.

The company tweeted: "We're aware of the issue impacting our mobile network. Sorry for any inconvenience."

Earlier this month, the company suffered an outage to its triple-zero service after a cable outage between Bowral and Orange in NSW, the cable cut being due to lightning.

Last week, the company announced that it was revising its guidance for the next results, with the forecast at the bottom end – between $10.1 billion and $10.6 billion.

Today's outage is unlikely to help the company as it seeks to battle competition from Optus and Vodafone, with the three companies having roughly equal numbers of mobile subscribers.

Some mobile users still retained their sense of humour, despite the frustration.

"There is a strange guy outside my building and I think he is stealing all the data .... I have no evidence to back this claim up whatsoever ..... but he might be a Optus secret service agent trying to tarnish the good name of Telstra .... that has to be it," one user, Troy Vanderpoll, commented on the Aussie Outages forum.

But most were just irritated that the service would not work. "Waiting for an important phone call. Of course the only day I'm in need for my phone Telstra service stuffs up! Might need to look into a different provider and get a prepaid phone," said user Nickala Leonie Douglas on the Aussie Outages forum.

And user Fiona Grayson asked, "Why is this happening and why am I paying a premium for a service that works intermittently?"

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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