Thursday, 10 May 2018 10:45

Telstra takes ZTE devices off its shelves Featured


Telstra has stopped selling ZTE mobiles and mobile broadband devices from today, following an export ban imposed on the company in the US which prevents it from buying components from American suppliers.

In a statement on Thursday, Michele Garra, the head of innovation, Product Innovation and Strategy - Telstra Consumer and Small Business, said: "This was a difficult but necessary decision given ZTE’s decision to cease major operating activities and we apologise that this will result in a temporary reduction in device options for customers.

"We are working with our device partners to source alternative models as quickly as possible to help meet the needs of customers. We want to make sure any device we offer customers is available through all of our stores."

The US Department of Commerce imposed the ban on ZTE in April, with the department saying at the time that it was due to alleged false statements made by the company during talks in 2016 over a charge of shipping telco equipment to Iran and North Korea.

As a penalty, US firms cannot sell components to ZTE for seven years.

"We are hopeful that ZTE will be able to reach a resolution to this matter soon so that we can recommence selling Telstra-branded ZTE devices," Garra said.

"We want to make sure our customers who already own Telstra-branded ZTE devices are looked after.

"We will be contacting these customers directly to let them know that there is no immediate impact to their phone or mobile broadband device arising from the issues with ZTE, and that they can continue to use it as usual. We will also assure them that should this change we will contact them to step them through their options."

The following are the Telstra-branded ZTE devices that will no longer be available:


Telstra Flip 2

Telstra Tough 4

Telstra Tough 5

Telstra Tough Max 2

Telstra 4GX Enhanced

Telstra 4GX Premium

Telstra Flip 2

Telstra Lite

Telstra Lite Smart

Telstra 4GX Smart

Telstra Smart Plus

Telstra 4GX Plus

Telstra 4GX HD

Telstra Easycall 4

Telstra Slim Plus

Telstra Buzz 4GX

Telstra T96

Telstra Tempo

Telstra Cruise

Mobile broadband devices

Telstra 4GX Wi-Fi

Telstra 4GX Wi-Fi Plus

Telstra Pre-Paid 4GX Wi-Fi


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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