The company says that with AI and machine learning driving the tech, the real time Personalised Video Assistant is set to “revolutionise online customer engagement and acquisition”.
Smart Video says its ambitions are based on forward thinking ideas, with a mix of proven cutting edge technology, and its personalised content management expertise also plays a significant part.
“We needed to find interesting ways to reactivate dormant customers. Smart Video Australia’s personalised video technology provided the best opportunity to get their attention. I was tasked by our chief operating officer to get it up and live ready to send the weekend before Melbourne Cup,” said Ladbrokes then - general manager of CX & Innovation, Christian Bowman
Smart Video Australia chief executive Rodd Martin said: “The Ladbrokes campaign featured multiple personalisation points that literally placed the viewer inside the video story. Over 90,000 customers heard their names voiced by Mad Max Fury Road star, Richard Carter. This all resulted in video play duration analytics running off the charts”.
SmartVideo co-founder Francoise Gelbard said: “Since 2014 we have immensely enjoyed launching in excess of 40 customer journey campaigns. We love working with a diverse mix of internal digital, marketing and IT stakeholders at leading ASX companies and global multinationals. We also work closely alongside their CRM and other martech vendors and partners, to create and deliver dynamic and seamless customer experiences.”