uVent is a new venture by Web industry veteran, Anthony Mittelmark, and a spokesperson for the company, says the website, currently in beta, will be launched in the next two weeks.
According to the spokesperson for Mittelmark, the problem uVent.com.au addresses is that key industry service providers in Australia receive millions of complaints each year, but consumers have no readily available way to accurately assess which company best responds to complaints, and decide which service provider is best for them.
'With registered disputes to various industry ombudsmen increasing by as much as 50% year on year, this problem is not going away. Social mediums such as Facebook and Twitter have become an ad-hoc way for customers to try and have their problems with service providers resolved. However, it's far too easy for big brands to ignore complaints on these platforms, and it's also near impossible to tell how many other consumers have the same issue.'
uVent intends to push the vents to the relevant company for resolution and, if the company does not provide an adequate solution in a timely manner, the vent will be made public for all to see. 'Best of all, competing companies can bid for the businesses of these grouped venters by offering them better deals and services,' the spokesperson says.