Monday, 12 March 2012 14:55

New website offers platform for consumer grievances

By

A soon-to-be launched website is aiming to give consumers a place to vent their grievances and complaints about service providers in a number of industries including energy, insurance, telecommunications and banking.

The place to vent those frustrations is, of course, aptly named  uVent.com.au, and the message from the site, is clear: "Our mission is to provide an environment in which needs of both VENTER and RESOLVER are met - quickly and effectively. Because companies are both large and separated into very finite capabilities, it can take several months to achieve an actual resolution for the simplest customer service issues. In most cases the requirement for these services does not arise until after the purchase/payment of the product and/or service has been made."

uVent is a new venture by Web industry veteran, Anthony Mittelmark, and a spokesperson for the company, says the website, currently in beta, will be launched in the next two weeks.

According to the spokesperson for Mittelmark, the problem uVent.com.au addresses is that key industry service providers in Australia receive millions of complaints each year, but consumers have no readily available way to accurately assess which company best responds to complaints, and decide which service provider is best for them.

'With registered disputes to various industry ombudsmen increasing by as much as 50% year on year, this problem is not going away. Social mediums such as Facebook and Twitter have become an ad-hoc way for customers to try and have their problems with service providers resolved. However, it's far too easy for big brands to ignore complaints on these platforms, and it's also near impossible to tell how many other consumers have the same issue.'

uVent intends to push the vents to the relevant company for resolution and, if the company does not provide an adequate solution in a timely manner, the vent will be made public for all to see. 'Best of all, competing companies can bid for the businesses of these grouped venters by offering them better deals and services,' the spokesperson says.


BACK TO HOME PAGE

NEW OFFER - ITWIRE LAUNCHES PROMOTIONAL NEWS & CONTENT

Recently iTWire remodelled and relaunched how we approach "Sponsored Content" and this is now referred to as "Promotional News and Content”.

This repositioning of our promotional stories has come about due to customer focus groups and their feedback from PR firms, bloggers and advertising firms.

Your Promotional story will be prominently displayed on the Home Page.

We will also provide you with a second post that will be displayed on every page on the right hand side for at least 6 weeks and also it will appear for 4 weeks in the newsletter every day that goes to 75,000 readers twice daily.

POST YOUR NEWS ON ITWIRE NOW!

INVITE DENODO EXECUTIVE VIRTUAL ROUNDTABLE 9/7/20 1:30 PM AEST

CLOUD ADOPTION AND CHALLENGES

Denodo, the leader in data virtualisation, has announced a debate-style three-part Experts Roundtable Series, with the first event to be hosted in the APAC region.

The round table will feature high-level executives and thought leaders from some of the region’s most influential organisations.

They will debate the latest trends in cloud adoption and technologies altering the data management industry.

The debate will centre on the recently-published Denodo 2020 Global Cloud Survey.

To discover more and register for the event, please click the button below.

REGISTER HERE!

BACK TO HOME PAGE
Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

BACK TO HOME PAGE

ZOOM WEBINARS & ONLINE EVENTS

Channel News

VENDOR NEWS & VIEWS

REVIEWS

Comments

Guest Opinion