It says Nia builds on the success of its first-generation AI platform, Mana, and its robotic process automation solution, AssistEdge.
Infosys Nia converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge, advanced high-performance and scalable machine learning capabilities of Skytree and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.
"When we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before,” said Dr Vishal Sikka, chief executive, Infosys.
“Nia, the next generation of our AI platform, now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients.”
According to Infosys, Nia can help clients solve a wide variety of business problems, including:
- Improving order-to-cash process by creating a real-time risk profile to customise the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding;
- Predict variability in manufacturing and material cost, while also reducing product development cycle times;
- Create knowledge models of multiple, complex labor contracts with an on-demand, self-service conversational interface to operationalise the knowledge; and
- Create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify upselling and cross-selling opportunities, offer personalised solutions, and improve customer satisfaction.