DXC says the boost and growth of its RPA practice will involve the introduction of 60 new RPA experts in Australia and New Zealand, as well as an expanded partnership with Blue Prism, a provider of digital workforce capabilities and end-to-end RPA solutions.
According to DXC, the plan will see employees covering all capabilities required specifically for RPA including:
- RPA consultants required to advise and design the new operating and governance models, and build the business case;
- Process analysts required to identify and assess the suitability of processes for automation by 'software bots';
- Process modellers (or 'bot builders') that build the bots;
- RPA technical architects to design the new enterprise system to work with existing business systems, and ensure it meets enterprise- grade availability and security;
- Bot controllers that run the bot Control Centre, ensuring uptime and optimising 24/7 utilisation of each bot; and
- RPA project managers and organisational change managers that know how to run a project that is a hybrid between a typical IT project and introducing a new digital workforce that augments existing teams.
“RPA can achieve this with a virtual workforce that streamlines existing processes, lays the foundation for intelligent automation and frees up employees for more engaging work.”
Nayagam cites a report from technology analyst firm Telsyte that the Australian and New Zealand RPA market is set to grow at a CAGR of 45% between 2016 and 2020, reaching $870 million.
He also notes that some 38% of larger organisations (over 500 employees) already are running RPA programmes, ranging from pilots to production to established operations.
“It is exciting to have the world’s largest pure play IT services company focused on scaling up their RPA resources and capability in Australia and New Zealand,” says Mike Cawsey, ANZ regional director at Blue Prism.
“The growing demand for our technology in the ANZ region mirrors the demand globally driven by our proven customer success at the enterprise level. Having worked closely with Xchanging (now a DXC company) for many years, we are now looking forward to expanding our relationship with DXC to build capability around their RPA software.”
According to Nayagam, DXC has deployed RPA capabilities to support global insurance clients in ANZ and the company is now actively expanding in the region to guide clients who are implementing RPA, “enabling them to invest incrementally in line with benefits achieved”.
“We are seeing a shift in our clients' focus from cost reduction and labour arbitrage, offered by more traditional outsourcing models, to driving business value through innovation.
“This includes RPA, and as a case in point, we have implemented RPA within DXC for automating our own shared service processes.”