SW Sponsored Content Left 3 160x1200

SW Sponsored Content Right 3 160x1200

×

Warning

JUser: :_load: Unable to load user with ID: 63

SW Sponsored Top Banner 3 705x108

Wednesday, 25 February 2009 03:24

Di Data's contact centre survey goes online

By
Dimension Data, has opened participation for its 11th annual benchmarking survey of contact centres around the globe for the first time putting the questionnaire, and subsequent results, online.
Di Data promises that the survey will provide a set of best-practice standards and benchmarks around staffing, training, performance, technology usage, budgets and development plans.

Participants must have a contact centre with 20 or more agents and will receive free access to the survey findings, as well as a new, online comparison tool that will enable them to assess how their contact centre operations stack up with those of their peers. The survey results will also be made available to non-participating organisations for a fee.

"When we polled participants of our 2008 Benchmarking Report, 86 percent said they participated to compare their performance to that of competitors and peers, and identify opportunities for cost reduction and performance improvement," said Martin Dove, Dimension Data's managing director of customer interactive solutions. "Organisations that participate in the 2009 study will be able to easily benchmark the performance of their operations in a world of intense competition and tough targets."

He added: "Last year's respondents also said that the greatest barriers to gaining maximum value from the benchmarking exercises had been the inability to compare results across specific criteria. Publishing the report online and offering a comparison tool will address some of these obstacles by making results easier and more convenient for participants to access."

The 2009 report is expected to summarise responses from more than 500 contact centres in 36 countries across five continents. Interested organisations can visit www.ccbenchmarking.com and register to participate. Submissions will be accepted until March 31, 2009.

You can read more stories on telecommunications in our newsletter ExchangeDaily, click here to sign up for a free trial...




Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments