Home Market Fall of US$157b in mobile voice revenues by 2023: Juniper
Fall of US$157b in mobile voice revenues by 2023: Juniper Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Worldwide operator-billed mobile voice revenues are forecast to fall from US$354 billion in 2018 to US$197 billion by 2023, an average annual decline of 10%, according to a new report from Juniper Research.

But despite the predicted fall in revenues, Juniper also identified a series of new opportunities – including in 5G and Artificial Intelligence (AI) - which it said would collectively enable operators to sustain, or even increase, service revenues.

And according to Juniper, 5G is critical for operators to slow declining voice revenues and it expects that 5G connections will exceed 370 million by 2023 - generating US$88 billion in operator-billed revenues – or over 50% of the anticipated voice revenue loss.

Juniper also argued that operators could generate additional revenue through support for new voice services, powered by technologies such as Google’s Duplex.

Two other “opportunities” identified by Juniper include:

• CPaaS (Communications Platforms-as-a-Service) Disruption

In order to capitalise on revenue streams for emerging voice services, Juniper says that operators must adopt new ecosystems of converged technologies, including voice, messaging and digital assistants such as Alexa.

It predicted that operators will facilitate these changes by supporting the CPaaS model, with central management of communication offered via a single platform.

• The VoLTE Opportunity

The research forecasts significant growth for OTT apps such as WhatsApp and Messenger, with the apps forecast to generate 15.7 trillion minutes of voice usage by 2023; equivalent to streaming 3.8 trillion music tracks.
Juniper urged operators to rollout voice technologies that offer superior benefits and are easily integrated into this CPaaS approach, such as VoLTE (Voice over LTE).

Research author Sam Barker said, “The OTT ecosystem is fragmented and, as a result, is unable to offer the same level of reach as operators”.

“In order to maximise OTTs shortfall in this area, operators must adopt the CPaaS approach to win back traffic, thus minimising future shortfall in revenues”.

Juniper forecasts that VoLTE users will exceed the OTT voice app users for the first time in 2020, a year earlier than previously anticipated.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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