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Infosys launches 2nd generation AI platform

Indian outsourcing and ICT services giant Infosys has launched its second-generation Artificial Intelligence platform – Nia. The company claims it tackles “breakthrough” business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behaviour, the content of contracts and legal documents and understanding compliance and fraud.

It says Nia builds on the success of its first-generation AI platform, Mana, and its robotic process automation solution, AssistEdge.

Infosys Nia converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge, advanced high-performance and scalable machine learning capabilities of Skytree and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

"When we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before,” said Dr Vishal Sikka, chief executive, Infosys.

“We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation. But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses.

“Nia, the next generation of our AI platform, now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients.”

According to Infosys, Nia can help clients solve a wide variety of business problems, including:

  •     Improving order-to-cash process by creating a real-time risk profile to customise the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding;
  •     Predict variability in manufacturing and material cost, while also reducing product development cycle times;
  •     Create knowledge models of multiple, complex labor contracts with an on-demand, self-service conversational interface to operationalise the knowledge; and
  •     Create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify upselling and cross-selling opportunities, offer personalised solutions, and improve customer satisfaction.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).