2.SITE BANNER MSEG Skin 160x1200 pixels Maximum file weight 35k 1

 

2.SITE BANNER MSEG Skin 160x1200 pixels Maximum file weight 35k 1

 

 

3.SITE BANNER MSEG Banner 600x108mm Maximum file weight 45k

 

Wednesday, 30 June 2021 13:05

Transportation and logistics companies invest in mobile technologies to meet demands for online deliveries and returns

By

Mobile and IoT management solutions provider SOTI, in its latest study, reports that Australian transportation and logistics (T&L) companies are struggling how to handle returns from customers at a time when online shopping is at a high due to the pandemic. Half of T&L companies are investing in mobile technology to improve their operations.

The popularity of online retail, highlighted by the COVID-19 pandemic, continues to weigh heavily on Australian transportation and logistics (T&L) operations in 2021 with 86% of companies reporting they are struggling to cope with today’s demand for e-commerce returns, according to a study.

The findings from Mobilising the Delivery Workforce: State of Mobility in Transportation and Logistics 2021 Report, conducted by SOTI, also uncovered that huge returns pressure is pushing 70% of T&L operators to explore new ways of handling returns from customers.

The majority (76%) said they were also collaborating with retailers to improve the returns processes for their customers.

“The returns processes associated with e-commerce have always been one of the biggest challenges faced by retailers and T&L operators in supporting the growing popularity of online shopping,” says SOTI vice president of sales Michael Dyson. “The pandemic forced more people than ever before to shop online, and this has created a sudden and immense pressure on the Australian T&L industry to keep up with the greater demand for returns.”

“It’s encouraging to see local T&L operators rising to this challenge by looking to better prepare themselves for the future as digital use continues to grow,” enthuses Dyson.
Soti says Australian T&L companies are focused on investments in mobile technology to help them meet demands for online deliveries and returns, as well as increasing their efficiency and competitiveness.

Just under half (46%) of Australian T&L companies said they intended to introduce new mobile technology to increase the speed of their operational performance. The same number agree that investing in new technology will help increase their profitability over the next five years and improve operational efficiencies and reduce costs and downtime.

Half of T&L companies agreed that mobile technology will play a key role in last-mile delivery over the next five years. Further, 54% stated that mobile technology is crucial to increasing the speed of the delivery process for both online orders and returns.

Dyson says there are many companies innovating new technology to better position themselves in the market despite the challenges of COVID-19.

“When it comes to initiating a definitive way to improve operational efficiencies and retain the loyalty of the retail customer base, mobile technology is a proven investment for managing T&L companies’ business-critical operations,” concludes Dyson.


Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinatrs and campaigns and assassistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE
Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments