Bayside City Council has approximately 390 full-time equivalent staff. In 2015, the estimated number of residents was just over 100,000. It is eight kilometres south of the Melbourne CBD and stretches for 17 kilometres along the eastern foreshore of Port Phillip Bay, covering 37 square kilometres. It is characterised by high-quality residential neighbourhoods, large tracts of open space, heritage buildings and vibrant shopping villages.
The decision to deploy Promapp follows the organisation’s use of the Australian Business Excellence Framework (ABEF) during the past seven years, supporting its continuous improvement programme and the need to find a dynamic business tool to effectively improve process mapping and improvement in a resource constrained environment.
The cloud-based software from Promapp will enable the organisation to map, review and improve processes in line with ABEF methodologies on an ongoing basis, providing a faster, smarter way to deliver a range of appropriate and well-planned services.
“We introduced process mapping, designed by a cross-organisational group in 2013. It has been recognised as being effective in delivering improvements for those teams who have used it. However, the initial approach to capturing and using processes was not efficient or sustainable,” says Charlotte Farrugia, organisational improvement co-ordinator of the council.
“Promapp is a flexible tool which will easily scale as we increasingly use it across our organisation. It will ultimately improve the experience of our customers, provide value to our community and support us to meet our statutory responsibilities.
“We will be able to quantify time and cost savings as we make process improvements while stronger governance afforded through process mapping will enable Bayside to remain focused on organisational excellence while adapting to challenges and changes in our internal and external environments,” says Farrugia.
Bayside City Council will deploy Promapp in a staged rollout, initially across four services. At the same time, Promapp will support the council’s customer journey mapping and new system rollouts in functions such as human resources and payroll.