Part of the Australian Red Cross Society, Lifeblood is a government-funded organisation responsible for collecting, manufacturing and providing blood, plasma, transplantation, and biological products.

Its legal team, which advises and reviews supply, procurement, and R&D contracts, thought of introducing legal workflow automation to provide services and resources to internal clients while focusing on more complex tasks.

Lifeblood senior corporate lawyer Natasha Futschik says embedding technology into legal processes is the cornerstone to evolving and streamlining legal operations.

So it was natural to tap Checkbox’s expert process automation as part of Lifeblood’s legal digitalisation.

“We don’t have the resources to oversee everything. Checkbox allowed us to automate low risk and low value work, so we have the capacity to focus on providing strategic advice for higher risk priorities,” comments Futschik.

“In that sense, Checkbox has helped us overcome the many challenges of being a smaller team and ensured we can demonstrate the greater value legal can deliver to the business,” she adds.

Checkbox’s solutions are built and maintained without the reliance on the IT department and do not have a single line of code.

Lifeblood has used the no-code platform to build a digital Legal Concierge, a system that triages legal matters pertaining to manufacturing, ICT systems, procurement, operations, and R&D.

The system is supported by six tools, powered by Checkbox, to handle contract creation, privacy impact assessment, privacy breach, employment contracts, interpretation of regulation, donor complaints, and self-serve vendor contract triage.

“No one works with a lengthy document anymore – stakeholders answer questions and receive an automatically generated document without having to complete excessive paperwork,” says Futschik.

“Our goal is to have Legal Concierge triage all legal requests we get, so we can make legal services available around the clock, offering self-service where possible, or escalating to the legal team for complex matters.”

Checkbox has also provided tools that centralise data which was previously confined to email inboxes, phone calls, and face-to-face conversations.

Futschik adds, “Checkbox is a platform that adapts to what we need, rather than a tool that forces us to change how we operate.”

“Lifeblood’s legal team is using automation to deliver legal services at incredible scale to a diverse range of stakeholders and across highly sophisticated departments. With Checkbox, its lawyers can delegate high volume, low risk and repetitive tasks to their Legal Concierge, freeing them to dedicate their expert skills to driving strategic outcomes for the organisation,” concludes Checkbox co-founder and CEO Evan Wong.