According to Optus, this “unique feature” ushers in a new era of “radical transparency to customers, enabling Optus customers to have complete visibility of their mobile or WiFi network’s performance”.
“Customers can even drill down to different categories, such as music streaming and gaming, to check out the metrics that make up that experience, like download speeds, jitter and packet loss,” notes Optus.
Matt Williams, Optus Managing Director Marketing & Revenue, said “At Optus, we have so much confidence in the quality of our network and the experience our customers have, that we have updated our app to show customers the quality of the signal they are experiencing and also which towers and services they are accessing. This includes the ability to see if any towers are being upgraded or proactively letting Optus know if there are any issues without needing to call.”
Located in the My Optus App, the Network Pulse dashboard and interactive map provides customers with visibility of their real-time Optus mobile network or WiFi connection experience from the device they are using.
“The innovative feature allows customers to see what’s happening on the Optus mobile towers near them right through to the status of their individual Optus mobile, home or public WiFi connections, along with testing their speed and connection history,” says Optus.
Optus says Network Pulse - as the latest feature on the Optus Living Network - has launched as a pilot with a select group of customers before the product is released to all customers in October.
“At Optus, we are committed to being Australia’s most loved everyday brand with lasting customer relationships and innovating technology that improves customers’ lives,” added Matt Williams.
“The Optus Living Network puts customers in command of their connectivity and Network Pulse is a great example of how Optus enables customers with best-in-class experiences that are informative and intuitive.
“We are confident that we can offer our customers the right options for how and when they want to use their connectivity and knowing the status of their network connection in real-time will help give customers the information to optimise their experience.”