Internode was also recognised by CHOICE for the most satisfied ADSL/2/2+ customers.
The survey found that as far as overall satisfaction was concerned, Internode (81), iiNet (78), iPrimus (75), Optus (75) and TPG (74) all got scores that were above average – and Telstra (70) and Dodo (69) came in below par.
In comment on the survey, Craig Levy, chief operating officer of TPG Group — the owner of Internode — said: “Internode has a proven track record of delivering high-quality internet backed by outstanding customer service, so we’re proud to receive this recognition from our customers”.
“Internode is excited to be recognised for having the highest overall customer satisfaction scores and the most satisfied ADSL/2/2+ customers as a result of the 2017 CHOICE ISP satisfaction survey.”
Levy says Internode’s achievement of the highest scores for overall ISP satisfaction scored “well above the national averages” for service aspects such as customer support, connection reliability, and value for money.
And, he says additionally, Internode ADSL/2/2+ customers were “more satisfied” than all other ADSL/2/2+ customers surveyed.
The CHOICE survey found, overall, that Australians have been dogged by disconnections, drop-outs, connection issues and slow speeds over the last six months, with Telstra and Dodo the worst offenders.
The survey found that 62% faced problems with their ISPs in the last six months, and of these 81% had problems with speed and reliability.
It also found that 83% of those on ADSL or cable who encountered problems found these had to do with speed, variable performance or connections.