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Tuesday, 23 March 2021 02:29

IFS inks agreement to acquire Axios Systems

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Enterprise applications company IFS has signed a definitive agreement to acquire Axios Systems, a global provider of cloud-based Enterprise Service Management (ESM) software.

IFS says that over the years, it has significantly invested in its Service Management business, which grew over 100 percent year on year in 2020 - and the acquisition of Axios Systems adds further depth to the company’s capabilities with new ITSM and ITOM functionality that will help companies “improve the design and automation of workflows, drive efficiency internally, and connect data across teams and systems to ultimately create opportunities to better serve its customers”.

“The combination of IFS and Axios Systems is instrumental in extending IFS's ambition to cement itself as the market leader in the Service space,” IFS said when announcing the purchase.

“Recognized as a leader in IT Service Management (ITSM) and IT Operations Management (ITOM), Axios Systems has built a reputation for the quality of its omnichannel service management solution, which many of the world's most respected brands rely on, including: Aviva, KPMG, FedEx and many more,” IFS said.

“IFS is where service and value for customers come first. In the recent launch of IFS Cloud and in its growth strategy, IFS delivered on its goal to bring to market technology and industry-specific capabilities that support the customers' journey to digitalization and help them evolve to become more outcome and service-led. More and more companies are turning to IFS to help them deliver when it matters most to their customers-at the Moment of Service.”

"The acquisition is very significant for IFS: we are extending our Service Management proposition to help businesses address inefficiencies that can impact their ability to deliver delightful `Moments of Service'. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes,” said IFS CEO Darren Roos,

"The ability to monetize service creates a competitive edge. Today customers want service: reliably and consistently, but there is a missing piece; companies need to be able to leverage customers, people and assets and not only articulate the true value but also `design for Serviceability'. With Axios, IFS is adding specific capabilities that bring visibility into the value delivered inside and out and highlight opportunities for ongoing improvements."

Tasos Symeonides, CEO and Founder of Axios said: "As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions.

“We are not done yet, we want to keep working with the great customers we already have and add new ones. To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management!"

Ray Wang, principal & founder of Constellation Research Inc, commented, "Prospects and customers who see service as a differentiator will find value with this acquisition. Most organizations seek the ability to connect IT and the back office to the front office and customer acting teams. Bridging those silos and creating visibility with a rich ESM solution will help organizations drive service innovation and visualize the value."

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