Category Sponsorship Banner Left

Category Sponsorship Banner Right

Home Page Skin 160x1200 Contractor

Category Sponsorship Banner Middle

Thursday, 26 March 2020 01:33

Dubber, Verizon ink master service agreement Featured


Australian-listed call recording platform provider Dubber has inked a master service agreement with US telco giant Verizon to incorporate its call recording and artificial intelligence (AI) service into Verizon’s Virtual Communications Express (VCE).

Dubber (ASX:DUB) says under the deal Verizon customers using Virtual Communications Express will now be able to access the following new features with eligible services:

  • Call recording options ranging from On-Demand recording for individual calls through to compliance and regulatory capabilities with extended features and storage
  • Data Capture capability which transcribes the calls into useable data
  • Artificial Intelligence options enabling insights on calls for improved business performance
  • Productised API (Application Program Interface) enabling Enterprises to integrate every aspect of the platform, including the recorded calls and data in its own applications, such as CRM and other Business Intelligence tools
  • The service is delivered as a feature embedded into the current Verizon service offerings and does not require capital expenditure, project planning or any additional hardware.

“In an economy where distributed workforces and ‘working-from-home’ are becoming more prevalent, this service enables key business features to be managed centrally whilst being instantly accessible globally on any device,” Steve McGovern, CEO Dubber said.

“The completion of the agreement comes at a time where the requirement for Cloud and Unified Communications has never been so important, given the capacity to provide carrier grade services to a disparate workforce including those with ‘work from home’ mandates. This agreement enables Verizon to deploy services, sourced directly from Dubber, to any of its networks or service offerings as required.

“Verizon is a leader in Unified Communications and the Verizon branded ‘Dubber’ services are available now with existing users connected at the outset. Verizon is regarded as one of the most influential and innovative telecommunications companies in the world and we are very proud to have the Dubber call recording platform integrated as a critical value-added service.

“As one of America’s largest fixed line and mobile operators, we believe our relationship with Verizon will open a path to more ubiquitous call recording, data capture and AI services on a variety of Verizon services moving forward,” McGovern concluded.

Read 2668 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Staff Writers

Our Staff Writers and Guest Writers contribute content to iTWire each day and they are available asset to the team. If you want to be a staff writer please contact us.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News