Monday, 17 January 2022 21:37

CentrePal sets new standard in customer service with out-of-the-box integration with Microsoft Dynamics 365

By

CentrePal was the first native contact centre solution for Microsoft Teams and is continuing to show its leadership in the field with its new next-level out-of-the-box integration with Microsoft Dynamics 365 that is already aiding CentrePal clients to reach new heights of customer service and efficiency.

The integration was enabled in a recent update of CentrePal's SaaS product for small-scale customer service teams to full-scale contact centres, providing exceptional new possibilities to businesses who work within the Microsoft ecosystem. The new integrations can be deployed within hours.

What the integration means is all agents can handle customer queries with greater efficiency, and collaborate with internal departments, more seamlessly than ever before. Agents will receive screen pops displaying all contact information for the person they are speaking with, in real-time, while being able to access all relevant contact data, notes and tasks.

In practical terms, your customers will experience a new depth of personalised service which means they will never have to repeat themselves. They will experience fewer transfers, experience fewer follow-up calls, and enjoy a higher first-call resolution rate.

Agents will provide a superior customer experience while also reducing after-call work and ensuring high-quality data recording.

Jude Don, APAC partner manager, CentrePal said the added functionalities delivered by the Microsoft Dynamic 365 integration made this milestone an important one for the company.

“We are excited to be able to deliver this integration to our existing customers and believe this will only better position CentrePal in the market,” he said.

“The integration with Microsoft Dynamic 365 will make CentrePal even more powerful for businesses who work within the Microsoft ecosystem and we believe it will help to reduce average handling times, drive higher rates of first call resolution and unlock greater efficiencies between internal departments.
“All of this creates greater customer experience outcomes, but also far better cost efficiencies for the businesses who roll out CentrePal.”

Businesses often make significant investments in CRM technology, but rarely extract the maximum value from them because of failed or clunky integrations with their contact centre solutions, Don said.

“This integration is easily deployed and seamless,” he said.

“At CentrePal, our team works hard to ensure that all our clients are able to leverage the most from their investment in our product, as well as existing investments they have made in other areas of their business.

“A CRM is one of the most important parts of a modern-day business and we truly believe that CentrePal helps ensure our clients extract maximum value from their systems.

“Those working within the Microsoft ecosystem stand to save time and money with CentrePal, all whilst delivering exceptional customer service.”

Read 1053 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments