Monday, 20 September 2021 18:37

Telstra launches two hour delivery service in selected Sydney, Brisbane and Melbourne stores


A series of participating Telstra stores in Sydney, Brisbane and Melbourne are letting customers take advantage of Telstra's new two hour delivery service to coincide "with the latest handset launches," but Canberrans, who are also in lockdown, miss out.

Telstra today announced the launch of its new "2 hour delivery service" from participating Telstra Stores to coincide with the latest handset launches.

We're told the service is being offered in partnership with Zoom2u and will begin with "a limited offer for Telstra customers: free 2 hour delivery of Apple and Samsung handsets to customer’s homes in select areas of Sydney, Melbourne and Brisbane. The service is available today."

Zoom2u does operate in Canberra, so no idea yet as to why Canberrans are missing out on this useful service. Perhaps someday, same day will come to Canberra, but until then, Canberra same day deliveries have been canned. It's clearly not "Yes we Canberra", or at least, not yet, and perhaps ACT Government restrictions prohibit it, with JB HiFi, Officeworks, Telstra and other stores closed due to the virus.

Whingeing aside, the service is up and running in Australia's three largest cities, with Michael Ackland, Telstra's Consumer & Small Business Executive noted that changes to retail brought about by COVID had inspired Telstra to invest in new customer experiences across a range of channels.

Ackland added: “During COVID, our Call & Collect options have taken off. Customers are looking for more ways to shop; more offers and more immediacy and that is why we have introduced Telstra Day, and now we are introducing superfast delivery to give our customers more of what they want”.

So, how does it work?

Check your eligibility
Currently, you need to be an existing Telstra customer, have had an active post-paid service for at least 6 months and be living within the delivery zones of one of our twenty five participating stores. (Details of participating stores can be found below or at

Place your order
Call your participating Telstra store and order an Apple or Samsung smartphone with a plan. You may also bundle selected accessories with your delivery but your order must be placed at least 2 hours before doors close.

2 hour delivery is currently only available for telephone orders at participating stores but will soon be available on select online and call centre purchases.

Track your order in real time
As soon as the driver has collected your order you will receive a real time tracking link via SMS so that you can watch your purchase in real time all the way to your front door!

Secure delivery
To ensure your purchase is kept safe, the driver will only deliver to the account owner who placed the order, at the billing address on the account and will use a pre-agreed 4 digit pin to confirm identity. Please ensure you are home to collect the delivery with your photo ID, otherwise your order will be returned to the store for collection.

Full details can be found at

Participating stores:


Chatswood Chase: 1800 724 303; CBD (400 George Street): 1800 721 425; Warringah Mall: 1800 724 297; Bondi Junction: 1800 723 917; Eastgardens: 1800 723 741; Parramatta: 1800 723 137


Carindale Ground Floor: 1800 725 701; Mt. Gravatt: 1800 726 247; CBD (136 Queen Street): 1800 725 914; Indooroopilly: 1800 726 583; Browns Plains: 1800 725 793; Chermside: 1800 726 147; Loganholme: 1800 726 171


Doncaster: 1800 728 351; Northland Shopping Centre: 1800 728 409; The Glen: 1800 728 207; Eastland: 1800 728 069; Knox: 1800 726 751; Plenty Valley: 1800 870 576; Southland: 1800 728 410; Greensborough: 1800 728 907; Highpoint: 1800 728 406; Bourke Street: 1800 726 917; Craigieburn: 1800 926 324; Fountain Gate: 1800 728 904

Michael Ackland added: “Our digital user base is one of the largest in Australia and we have invested heavily in our online experiences over recent years. Coupled with our store buybacks and the return of our call centres to Australian shores, we believe that we are well placed to service our customers, however they choose to engage with us”.

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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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