Tuesday, 10 September 2019 17:08

Despite a promise, Microsoft never paid up

By
Despite a promise, Microsoft never paid up original clipart: https://accounts.microsoft.com

A few years ago, iTWire wrote about a reader who had issues with Windows 10 "stealing" his monthly data allocation. Microsoft promised to reimburse him. They never did.

In May 2016, we recorded the story of an elderly New Zealand-based reader who was on a 5GB/month plan with his ISP and had his entire data quota take up by a stealthy Windows 10 download.

As we reported, he contacted Microsoft by letter and, soon after, a technician made contact and was able to remotely access the reader's PC to remove the partially installed Windows 10 and ensure it would not attempt to repeat the performance.

In addition, the tech promised that the reader would be refunded for his ISP excess charges (NZ$15) along with a little extra for the inconvenience. In our report, we praised Microsoft for the prompt action, along with a certain level of castigation that it should have happened in the first place.

Recently, we had reason to contact the reader and asked after the payment.

It was never received.

This appears to be pretty poor form on the part of Microsoft. Perhaps the company might like to re-visit this issue.

Having completed this report, iTWire provided Microsoft's representatives with a draft; they responded, "Microsoft have [sic] no comment on this at this time."

iTWire replied with three additional questions:

1. Is Microsoft NZ likely to rectify this "oversight"?

2. Should we have the reader re-contact the Microsoft NZ people?

3. Was the tech speaking out-of-turn when he promised reimbursement?

The response was the same. "At this time Microsoft has no comment on this."

If Microsoft is feeling embarrassed by this incident, then one is sure the reader in question would be more than happy to hear from the company.

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has high potential to be exposed to risk.

It only takes one awry email to expose an accounts payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 steps to improve your Business Cyber Security’ you will learn some simple steps you should be taking to prevent devastating malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you will learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

ADVERTISE ON ITWIRE NEWS SITE & NEWSLETTER

iTWire can help you promote your company, services, and products.

Get more LEADS & MORE SALES

Advertise on the iTWire News Site / Website

Advertise in the iTWire UPDATE / Newsletter

Promote your message via iTWire Sponsored Content/News

Guest Opinion for Home Page exposure

Contact Andrew on 0412 390 000 or email [email protected]

OR CLICK HERE!

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments