Friday, 21 April 2017 01:30

Broadband education package released for consumers Featured

By
Broadband education package released for consumers Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Consumers now have access to an education package designed to help them better understand the factors that can influence the performance of their broadband service.

The newly released online service has been developed by ISP members of the peak telecommunications industry group — Communications Alliance — providing advice to consumers on how to improve their customer experience when using broadband connections.

The new service also provides trouble-shooting tips and advice on interactions with ISPs.

Input in developing the package was also provided by other industry stakeholders, including the Department of Communications and the Arts, the Australian Communications and Media Authority, the Australian Consumer and Competition Commission and the Telecommunications Industry Ombudsman.

Communications Alliance chief executive John Stanton noted there had been much public and regulatory commentary recently about the Australian broadband services' performance.

“That’s not surprising, given the importance that Australians place on broadband’s role in facilitating their daily personal and business interactions," he said.

“But many consumers have found it difficult to understand the differences between various broadband technologies, what factors can influence the performance of each, what they should look for when choosing a broadband service, what they can do to improve the performance of their service and what to do if something goes wrong.”

While acknowledging that some factors are outside the consumers’ control, Stanton said the information package, released on Thursday, was designed to give many consumers a “broader understanding of how the technology works and the knowledge to positively influence the factors that they can control”.

The information — which will be updated periodically to take account of technological and other developments — is available to any stakeholder that wishes to publish it or make it available online, and to access it click here.


Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE
Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments