Managing Director, Phil Britt said the company’s network is already set up to meet the highest levels of traffic it sees every week – usually Sunday and Monday nights, when many people are home.
“I understand that many people are concerned about how the next few weeks will play out. We’re keeping an eagle eye on network usage and we will upgrade as necessary if we see peaks beyond our normal high range,” he said.
Britt said Aussie Broadband already publishes daily CVC graphs live, so that customers can see at a glance whether its network is congested or not.
With the new measures, from 18 March 2020, the company is also:
- providing unmetered data usage between 6am-6pm for all customers on limited data
NBN and ADSL plans
- Enabling any of its few remaining customers on 12/1 speed plans to change onto to a
- 25/5 plan to help them work from home if required
- Temporarily stopping all service suspensions due to late payments
Britt said the company will continue to offer its range services for customers who are experiencing financial hardship, including payment plans, via the MyAussie app - and is working on plans to enable all its call centre team to work from home if necessary, and that some staff in high risk categories are already working from home.