Tuesday, 17 March 2020 11:50

Aussie Broadband responds to COVID-19 crisis with ‘work from home’ help Featured

By
Phillip Britt, Aussie Broadband Phillip Britt, Aussie Broadband

Internet service provider Aussie Broadband has responded to the COVID-19 crisis with a range of measures for customers who have to work from home.

Managing Director, Phil Britt said the company’s network is already set up to meet the highest levels of traffic it sees every week – usually Sunday and Monday nights, when many people are home.

“I understand that many people are concerned about how the next few weeks will play out. We’re keeping an eagle eye on network usage and we will upgrade as necessary if we see peaks beyond our normal high range,” he said.

Britt said Aussie Broadband already publishes daily CVC graphs live, so that customers can see at a glance whether its network is congested or not.

With the new measures, from 18 March 2020, the company is also:

  • providing unmetered data usage between 6am-6pm for all customers on limited data
    NBN and ADSL plans
  • Enabling any of its few remaining customers on 12/1 speed plans to change onto to a
  • 25/5 plan to help them work from home if required
  • Temporarily stopping all service suspensions due to late payments

Britt said the company will continue to offer its range services for customers who are experiencing financial hardship, including payment plans, via the MyAussie app - and is working on plans to enable all its call centre team to work from home if necessary, and that some staff in high risk categories are already working from home.


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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