Tuesday, 24 November 2020 08:46

Your Service Desk Is Stale And You Didn’t Know It

By Systemology

COMPANY NEWS: Atlassian’s Jira Service Management is a game changer for your Service Desk!

All companies today depend on receiving high quality IT support from their IT teams. It can mean the difference in closing a major deal, launching a new product line, or completing the year-end financials in a timely manner.

It can actually affect the profitability of the company

Systemology has developed a checklist guide to help your team test whether your current service desk enables your team to deliver superior customer service as well as review how the new Jira Service Management platform can help you to drive higher levels of service delivery excellence. Jira Service Management from Atlassian is the recent release of its ITIL compliant service management platform. This version adds a large range of great new features and together with the Atlassian Marketplace providing over 1,200 feature extensions it has established itself as a clear leader in the industry

Systemology’s checklist guide specifically covers the areas of:

  • Self-Service portal customer experience
  • Lists & Forms
  • Views or Queues
  • SLAs
  • Reporting and Automation

The guide finishes with an evaluation section and your suggested Next Steps. Click the following link for your copy of Systemology’s checklist guide.

Systemology Shares Experience

Systemology is the leading Atlassian partner in Australia for IT service management.

Our consulting expertise addresses people, process and Jira technology, ensuring the solutions we deliver fit like a glove. Our happy customers cover businesses from 50 people to over 10,000 across enterprise and Government, Australia wide.

Screen Shot 2020 11 24 at 9.06.44 am

Use our offer of 3 free hours of consulting to experience the Systemology difference. Click here for more 3 For Free Offer - Systemology


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