Friday, 12 February 2021 10:25

New LogicMonitor Study Reveals that 59% of ANZ Enterprise Companies Experienced an Increase in IT Downtime During Pandemic

By LogicMonitor

Guest Research: Strategic influence of CIOs and CTOs within organisations is growing as companies race to shore up cloud, remote work, and full-stack IT observability capabilities. 

LogicMonitor, the leading cloud-based IT infrastructure monitoring and observability platform, today released a new global research report, titled The Race to IT Observability, which delves into the ways that the pandemic has impacted traditional CIO, IT operations and developer roles within organisations while also shifting executive priorities towards cloud migration, remote workforce enablement and end-to-end unified observability.

The study of 600 global IT leaders - 150 of which were in ANZ (125 Australia & 25 NZ) – reveals that previously siloed IT teams and technologies are converging as enterprises accelerate their modernisation efforts in reaction to COVID-19. The responsibilities of CIOs are expanding, and the roles of traditional IT operations and administration teams (ITOps) are moving closer and closer to those of agile application developers and quality and security engineers (DevOps) as business priorities shift to align with the customer and their digital experience.

  • 69% of ANZ CIOs and CTOs feel that their input and importance within the boardroom has increased in the last 12 months (this is compared with 86% of CIOs/CTOs based in North America feel that way; 78% based in EMEA).
  • 70% of ANZ CIOs and CTOs feel input and importance within the boardroom will only increase over the next two to three years.
  • The vast majority of ANZ enterprises (96%) have seen some level of convergence between traditional IT operations and administration teams and development teams in the last 12 months.
  • 67% of those respondents credit the COVID-19 pandemic with accelerating this convergence.
  • ANZ IT leaders believe that better cross-org collaboration/alignment will be the top benefit resulting from the convergence between ITOps and DevOps (21%), followed by improved security (17%) and then greater ability to scale (14%).

“One of the key benefits of the convergence between ITOps and DevOps is that such a synergy makes it increasingly feasible to achieve true unified IT observability within modern enterprises,” said Harry Guy, Regional Manager APAC, at LogicMonitor who is based in Australia.

“As our research shows, observability is all about gaining full visibility into the health, performance and availability of an organisation’s IT stack. Companies who achieve unified observability will find it far easier to complete their digital transformation initiatives and succeed in today’s digital economy, which is why LogicMonitor is focused on becoming the industry’s leading IT observability platform.”

Investment plans for 2021 are huge

Enterprises CIOs and CTOs in ANZ are unified in their plans to invest in various aspects of their technology in 2021. Many are prioritising data security, cloud and IT automation in today’s era of remote work. And many IT leaders are changing the way they invest in various IT initiatives, as digital transformation accelerates as a result of COVID-19 and the rise of remote working.

  • In 2020, 67% of ANZ IT leaders substantially increased their investments in data security, 70% substantially increased their investments in IT automation, and 65% substantially increased their investments in cloud technologies and services.
  • 26% of ANZ enterprises say that investing in more productivity tools is their top priorities in 2021, followed by investing in AI and ML in second place with 23%.
  • Over 2021 to 2022, 74% of ANZ IT leaders plan to invest increase investment in data security, followed by IoT technologies with 71%, then agile development technologies (68%) and monitoring (67%).

IT outages and brownouts remain widespread

One negative IT trend that businesses continue to experience at alarming rates - despite the severe negative business impact - is IT downtime, which includes both brownouts and outages. ANZ IT leaders identify the increase in remote work, digital transformation and edge computing as the top trends contributing to widespread downtime.

  • In the past three years, 100% of ANZ IT leaders said their organisation had experienced an IT brownout; 93% said their organisation had experienced an outage.
  • 47% of ANZ IT leaders said they had seen an increase in IT downtime as a result of the pandemic since March 2020. This is compared to 57% in North America and 50% in EMEA.
  • 11% of ANZ IT leaders admit to experiencing 50 or more brownouts and outages in the last three years.
  • Globally, enterprises experience an average of 15 IT outages and 19 brownouts every 3 years.
  • Lost productivity tops the list as the most negative impact ANZ IT leaders have experienced as a result of IT brownouts (56%) and outages (50%), followed by the lowered stock price at 44% for brownouts, and lowered stock price and lost revenue tie at 37% for outages.

Third on both lists of most negative impacts for brownouts and outages was was damage to brand/reputation at 36% and 34% respectively.

  • 16% of ANZ IT leaders say their organisation was shut down permanently as a result of a brownout in the past three years, and a massive 21% say their company was permanently shut down as a result of IT outages during the past three years.

As the world continues the rapid pace of digital transformation—made even more imperative by the ongoing pandemic—organisations cannot afford to experience downtime. By embracing the technologies that provide them with full observability into their IT infrastructure, organisations can mitigate the risk of downtime and quickly resolve issues when they do occur.

For more information about winning the race to observability, download a full copy of LogicMonitor’s 2021 Research Report: The Race to IT Observability.

About LogicMonitor®

Monitoring unlocks new pathways to growth. At LogicMonitor®, we expand what's possible for businesses by advancing the technology behind them. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus less on problem-solving and more on evolution. We help customers turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. For more information, visit

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