Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.
Forrester Interviewed Five Enterprise Customers with Years of Experience Using Jira Service Desk
Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by deploying Jira Service Desk. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five enterprise customers with years of experience using Jira Service Desk. Prior to adopting Jira Service Desk, the interviewed customers were mostly using either a traditional ITSM tool or a combination of various interaction channels (e.g., email, phone, walk-up help desk) to manage their service requests.
Take a look at this report from Forrester Consulting that calculates the overall ROI of Jira Service Management. Customers saw these results:
- 246% return on investment (ROI)
- Improved service agent productivity by 61%
- Saved $800K by retiring legacy ITSM tools
Download TEI Impact report here
Ready to Make the Move to Jira Service Management?
Systemology has experience across many ITSM platforms and we can migrate your ServiceNow configuration to Jira Service Management. We work with companies and government agencies of all sizes right across Australia and you will have the personal attention of our Directors to guarantee a great experience. Contact us and let's discuss how to get you moving to Jira Service Management.
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