Hyland 160x1200

Hyland 160x1200

Hyland 705x108

Wednesday, 18 May 2022 08:48

Commonwealth Bank: Australians jump to other telcos due to cheaper offers but do not research thoroughly when choosing


GUEST RESEARCH: Australians switch to other telco providers citing cheaper internet offer as main reason but admit to doing little research when choosing, meaning many could be paying more than needed on unavoidable and ongoing bills and commitments, according to new research by Commonwealth Bank.

The research comes as Commonwealth Bank (CMA) and its partner local telecom provider More, is offering all of the bank’s credit and debit card customers 30% off their internet bill for 12 months.

Aside from finding a cheaper offer (47%), poor value for money prompts Aussies to make the switch (41%) followed by poor product experience (49%) and bad service quality (36%).

The findings relate to More’s recent customer survey data, which found 43% of customers said value for money was their most important consideration when choosing a provider.

CBA reimagines banking for the digital economy
However, research found almost 50% of the respondents admit not doing research before choosing their internet provider (47%).

Aussies posed the following dilemma: three in five are worried other providers will not be better or much the same (60%) while others are satisfied with their current provider (42%).

CBA group executive retail banking Angus Sullivan echoes the study’s findings, emphasising that while many customers are keen to save money on internet bills, many do not know about deals and discounts on offer due to limited research.

“As the cost of living increases, we’re committed to providing value for our customers by exposing them to new ways of doing things and new quality products and services that put more money back in their pockets,” Sullivan says.

The research also found that among Aussies who work from home, 67% reported that they have experienced internet connection issues. Almost a quarter (23%) admit important meetings or presentations have been disrupted due to connectivity issues and more than one in 10 have had to work after hours to catch-up on other tasks as a result of a poor connection.

“The common perception is that changing Internet providers is more hassle than it’s worth. But if you could be spending less with a different provider and receiving a better quality of broadband, then it’s probably time to swap. My advice is don’t put off changing to a better suited and more affordable provider just because of the effort it will take. It’s an old misconception, and in the current environment, every dollar counts,” More CEO Andrew Branson says.

With many internet providers, it’s overwhelming to make a choice. Branson says a good approach is to identify the reasons for switching and dishes his top tips when starting out:

Price: In some cases, you can get your NBN plan on the same speed tier for a lower price with another provider. Keep in mind that this could require a trade-off in terms of the bandwidth the service has, or you may see a difference in typical evening speeds that can be achieved on your plan.

You can also save some money by searching for a plan that doesn't require you to buy a new modem or enter into a lock-in contract. Currently More has a 30% discount on unlimited, no-contract NBN plans for 12 months available to all CommBank customers with a CommBank Debit or Credit Card. Customers can also use their existing modem to save on hardware costs.

Value for money: Not all NBN plans are created equal. Even if two plans are offering the same speed for the same price, there will often be something that separates them. It’s important here to look at the details and what’s most important to you in selecting a plan.

Better service: Although it can be somewhat difficult to evaluate the trustworthiness or service quality of a particular provider, it's not impossible. Reputable comparison and product review sites are a helpful source of information, as well as the individual provider’s website – those that provide extended technical support hours, as well as many means of contact (phone, email, WhatsApp, live chat options, and so on).

Higher speed: If you're interested in getting the fastest connection possible, consider selecting a provider that rates highly on the ACCC's broadband performance tests, or those that report higher speeds in peak usage times (reported as Typical Evening Speeds). The age and quality of your modem hardware can also impact the speeds you can achieve, as well as the NBN connection method at your property.

This first appeared in the subscription newsletter CommsWire on 17 May 2022.

Read 2119 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News