BigCommerce received the highest possible score in 11 criteria in the Forrester Wave B2C evaluation: Role-based Access Management, Customer Success and Support, Promotions Management, Practitioner UX, Architecture, Extensibility and Integration Tools, Product Vision, Performance, Innovation Roadmap, Partner Ecosystem and Commercial Model.
The Forrester Wave B2C report cites BigCommerce’s “roadmap is one of the strongest in this evaluation” and the B2B report notes BigCommerce has a “strong performance against its product vision” as well as having “strength in architecture, third-party channels, and extensibility and integration.”
The Forrester Wave B2C and B2B reports also cite feedback from customers regarding their experience using the platform. In BigCommerce’s vendor profile, the Forrester Wave B2C report notes that “reference customers are enthusiastic about BigCommerce as a trusted partner.”
“BigCommerce has been ambitious in executing our product roadmap over the last year, which in turn has attracted more mid-market and enterprise brands looking for a trusted platform to give them a solid digital transformation competitive advantage,” said BigCommerce senior vice president Meghan Stabler.
"We believe our placement as a Strong Performer, along with the feedback from our merchants, validates that BigCommerce is leading a new era of ecommerce with our open SaaS approach, making it the most open and flexible platform available for B2C or B2B merchants.”