Friday, 12 February 2021 00:37

How advancing tech is leading to efficiencies in insurance, law enforcement and legal

Matthew Fowler, Managing Director APAC, VIQ Solutions Matthew Fowler, Managing Director APAC, VIQ Solutions

GUEST OPINION by Matthew Fowler, Managing Director APAC, VIQ Solutions:   From the legal industry to law enforcement and insurance, 2021 continues a trend in which modern technologies are becoming increasingly crucial to maintaining business operations and delivering efficiencies.

With the unprecedented effects of Covid-19 on in-person litigation, and the harmful effects of natural disasters increasing insurance claims, 2021 changed the way many industries do business.

What technology advancements 2021 will deliver remains to be seen - here are a few predictions:

  1. Predictive insights in the legal, insurance and law enforcement industries will continue to emerge. 

While many industries have been making data-driven decisions for years, the legal, insurance and law enforcement industries remained hesitant to introduce technology into a very traditional, human-driven process relating to case resolution and claims. 

For example, results from the 2020 Legal Analytics Study by ALM Intelligence and LexisNexis showed that 70 percent of law departments and law firms had access to legal analytics, up from only 38 percent in 2017.

The way these industries conduct business is expected to accelerate change. When making a recommendation related to litigation, uncovering fraud, or deception, credibility and supporting data is necessary to justify recommendations.

Data analytics and predictive insights will be delivering important information these industries demand in the future.  Predictive insights derived from artificial intelligence (AI) will aid insurance fraud detection and the detection of lies in the legal and criminal justice markets.

  1. The virtual courtroom has led to and will continue to drive demand for remote and mobile solutions. 

According to the Association of Corporate Counsels’ latest flash poll of the 249 members, 32 percent of respondents were uncomfortable using video conferencing pre-COVID-19.

Now, about 9 percent of the same in-house counsel are more comfortable with the technology: More than 70 percent said they were ‘very comfortable’ with videoconferencing, and another 23 percent were ‘somewhat comfortable.’ 

The implementation of remote, secure, cost effective and portable digital technology solutions has helped court administrators and attorneys continue with legal proceedings during the pandemic.

The back log of legal proceedings has been alleviated by remote digital hearings, digital trials, digital depositions and more. It has become clear that the courtroom is successfully embracing the use of digital video and web-based conferencing technology to carry out civic duties and to manage their caseload more effectively. 

  1. Smart Transcripts will help gain efficiencies in the legal, law enforcement, insurance industries, and more.

The emergence of a transcripts service offering hyperlinks to internet-based references such as Google maps or online cases will provide insights that can lead to faster claims processing, more efficient investigations and ultimately, case resolutions. These collaborative transcripts will allow specific files to be linked and shared with authorised recipients permitting the user rapid and shared access to information related to the event. 

A technology vendor able to provide secure, AI-driven, digital voice and video capture technology and transcription services can assist to securely speed the capture, creation, and management of large volumes of information, preserve the unique value of the spoken word and video, and deliver meaningful data you can use.

Such advanced technology can assist transcription needs including the capture of interviews, evidence, and information anytime, anyplace, from anyone. To learn more visit

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